Jessica Moffit
Farmington
Summary
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing Microsoft programs, handling high-volume inquiries, and maintaining positive customer experience.
Overview
11
11
years of professional experience
Work History
Customer Care Specialist
First State Community Bank
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Worked with many team members to find resolutions to difficult situations.
Customer Service Representative
StarTek
07.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Crew Trainer
McDonald's
07.2014 - 06.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Arts - Media Communications
Webster University
St Louis, MO05-2024
High School Diploma -
Farmington Senior High
Farmington, MO05-2017
Skills
- Payment processing
- Quality assurance
- Customer service excellence
- Complaint handling
- Call center experience
- Product knowledge
- Data entry
- Documentation and reporting
- Relationship building
- Time management
- Multitasking and organization
- Active listening
- Verbal and written communication
- Technical troubleshooting
- Calm and professional under pressure
Timeline
Customer Care Specialist
First State Community Bank
07.2021 - Current
Customer Service Representative
StarTek
07.2018 - 07.2021
Crew Trainer
McDonald's
07.2014 - 06.2017
Bachelor of Arts - Media Communications
Webster University
High School Diploma -
Farmington Senior High
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