Jessica Lovell
Greenwood
Summary
Client service professional committed to delivering high-quality results. Possesses extensive experience in managing client relationships and resolving issues. Known for collaborative teamwork and adaptability. Key skills include effective communication and problem-solving.
Overview
24
24
years of professional experience
Work History
Senior Client Service Consultant
Holmes Murphy
06.2024 - Current
- Manages Employee Navigator for all clients including set up, Open Enrollment and general usage
- Accomplishes multiple tasks within established timeframes.
- Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Explains benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinates open enrollment events to educate employees on benefit options and encourage informed decision making.
- Develops strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Coordinates and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
- Enhances employee satisfaction by efficiently administering and managing benefits programs.
Client Executive
Marsh McLennan
01.2017 - 06.2024
- Responded promptly to client inquiries, providing accurate information in a timely manner.
- Manage a book of business that include small to mid size employers.
- Lead strategic conversations when presenting renewals, new lines of business or Human Resources objectives
- Ensured clients received the highest level of service by addressing their needs quickly and efficiently.
- Monitored progress on projects, identifying potential issues before they became problems.
- Conducted regular meetings with clients to review performance metrics and deliverables.
- Prepared detailed presentations that highlighted carrier benefits.
- Recommended strategies to assist clients in achieving objectives.
- Resolved customer complaints regarding sales and service.
Renewal Account Consultant
UnitedHealthcare
09.2009 - 01.2017
- Facilitated client meetings to discuss account performance and/or open enrollment meetings.
- Responded promptly to inquiries from existing brokers.
- Renewed business in the mid market area
- Identified areas of improvement within the organization's operations related to customer service.
- Implemented processes and procedures designed to increase efficiency and reduce costs.
Sr. Account Manager
CBIZ
06.2001 - 09.2009
- Managed account relationships, ensuring client loyalty and retention.
- Conducted regular meetings with clients to renew lines of business.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
Education
Masters of Divinity - Social Justice
Saint Paul's School of Theology
05-2024
Doctor of Divinity - Social Justice
Saint Paul's School of Theology
Liberal Arts
Bachelor's of Liberal Arts
05-2001
Skills
- Account Management
- Networking strength
- Client Services
- Retention proficiency
- Account oversight
- Solution management
- Networking abilities
- Relationship Management
Timeline
Senior Client Service Consultant
Holmes Murphy
06.2024 - Current
Client Executive
Marsh McLennan
01.2017 - 06.2024
Renewal Account Consultant
UnitedHealthcare
09.2009 - 01.2017
Sr. Account Manager
CBIZ
06.2001 - 09.2009
Doctor of Divinity - Social Justice
Saint Paul's School of Theology
Liberal Arts
Bachelor's of Liberal Arts
Masters of Divinity - Social Justice
Saint Paul's School of Theology
Similar Profiles
Wendy Kurtz, CLCSWendy Kurtz, CLCS
Client Service Specialist II at Holmes MurphyClient Service Specialist II at Holmes Murphy
Amber ShaddoxAmber Shaddox
Vice President, Client Services at Holmes Murphy & AssociatesVice President, Client Services at Holmes Murphy & Associates
Jennifer MerkleJennifer Merkle
Client Service Specialist at Holmes Murphy & AssociatesClient Service Specialist at Holmes Murphy & Associates