Jessica Lee
Arnold
Summary
Dynamic Air Ambulance Collection Specialist at Wakefield & Associates Inc. with a proven track record in debt collection and regulatory compliance. Expert in negotiation techniques and billing resolution, consistently achieving monthly collection targets. Strong communicator with exceptional problem-solving skills, adept at collaborating with teams to enhance recovery rates and streamline claims management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Air Ambulance Collection Specialist
Wakefield & Associates Inc.
Fort Morgan
12.2008 - Current
- Ensured compliance with state and federal laws governing debt collection practices.
- Implemented collection strategies to maximize recovery rates.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Received payments and posted amounts to customer accounts.
- Achieved monthly collection targets through effective negotiation techniques.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Conducted skip tracing activities to locate missing debtors when needed.
- Collaborated with team members to meet or exceed collection goals.
- Contacted insurance companies to check status of claim payments.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Reviewed and analyzed insurance policies to ensure accuracy of billing information.
Education
Some College (No Degree) - Sports Management
Columbia College
Jefferson City, MOSkills
- Debt collection
- Regulatory compliance
- Negotiation techniques
- Payment processing
- Claims management
- Billing resolution
- Insurance verification
- Skip tracing
- Team collaboration
- Prioritization skills
- Insurance company communication
- Call center experience
- Account management
Certification
- ACA certified collection specialist.
References
References available upon request.
Timeline
Air Ambulance Collection Specialist
Wakefield & Associates Inc.
12.2008 - Current
Some College (No Degree) - Sports Management
Columbia College
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