Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Kupihea

High Ridge

Summary

Dynamic and highly motivated professional with extensive experience in customer service and food preparation at Ruby Tuesday. Proven ability to enhance kitchen efficiency through effective multitasking and adherence to sanitation practices. Recognized for exceptional teamwork and attention to detail, consistently delivering high-quality meals while maintaining a clean and organized workspace.

Overview

2023
2023
years of professional experience

Work History

Prep Cook

Courtesy Diner

Reservationist

Metro Call A Ride
  • Managed customer reservations using Metro Call A Ride's scheduling software, ensuring accurate bookings and timely service.
  • Assisted clients with inquiries regarding transportation options, enhancing overall customer satisfaction and service efficiency.
  • Coordinated communication between drivers and clients, facilitating smooth operations and adherence to schedules.
  • Updated client records in reservation system, maintaining data integrity and improving accessibility for future reference.
  • Supported team members by sharing knowledge of operational procedures, fostering a collaborative work environment.
  • Resolved booking discrepancies promptly, minimizing delays and ensuring consistent delivery of services to clients.
  • Trained new staff on reservation processes, contributing to team development and operational effectiveness.
  • Monitored service feedback to identify areas for improvement, helping enhance the overall quality of transportation services provided.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
  • Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
  • Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
  • Developed strong relationships with clients, leading to repeat bookings and referrals.
  • Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
  • Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
  • Streamlined reservation processes for increased accuracy and reduced errors.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

Assistant Branch Manager

Regional Finance
11.2020 - 08.2022
  • Assisted daily branch operations to ensure efficient service delivery and customer satisfaction.
  • Supported training and onboarding of new team members, enhancing overall staff performance.
  • Managed scheduling and allocation of resources to optimize branch workflow and productivity.
  • Maintained accurate records of transactions and customer interactions using internal systems.
  • Contributed to the development of marketing strategies to increase branch visibility and outreach.
  • Implemented process improvements that streamlined operations and reduced turnaround times.
  • Collaborated with management on compliance initiatives to uphold regulatory standards.
  • Fostered positive relationships with clients, addressing inquiries and resolving issues promptly.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Coached and developed branch staff by offering constructive feedback and Type training opportunities.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Implemented process improvements to increase productivity.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
  • Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
  • Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Developed strategic plans for day-to-day financial operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Complied with established internal controls and policies.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Utilized financial software to prepare consolidated financial statements.
  • Supervised team of Number branch employees and made recommendations regarding performance evaluations.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Conducted financial due diligence on potential investments and acquisitions.

Branch Manager

Lend Nation
09.2018 - 10.2020
  • Managed daily branch operations to ensure compliance with policies and regulations.
  • Trained and coached staff on customer service best practices to enhance client satisfaction.
  • Implemented streamlined processes for loan approvals, improving efficiency in service delivery.
  • Monitored financial performance metrics, identifying trends and opportunities for improvement.
  • Developed marketing strategies to drive customer engagement and increase branch visibility.
  • Resolved escalated customer issues promptly, maintaining high retention rates and loyalty.
  • Collaborated with senior management on strategic initiatives to grow branch revenue streams.
  • Conducted regular staff performance evaluations, fostering professional development within the team.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Implemented rigorous risk management protocols, safeguarding against potential financial threats.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Developed strategic plans for day-to-day financial operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Complied with established internal controls and policies.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Utilized financial software to prepare consolidated financial statements.
  • Conducted financial due diligence on potential investments and acquisitions.

Server

Affton Diner
03.2017 - 04.2018
  • Conducted visual inspections of finished products to ensure compliance with quality standards.
  • Performed routine testing and analysis on raw materials and finished goods.
  • Utilized statistical process control methods to monitor production quality.
  • Documented inspection results and maintained quality records for traceability.
  • Collaborated with production teams to address quality issues promptly.
  • Assisted in developing and implementing quality control procedures and protocols.
  • Trained new team members on quality inspection processes and safety standards.
  • Participated in continuous improvement initiatives to enhance product quality efficiency.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.

Prep Cook

Ruby Tuesday
03.2018 - 08.2018
  • Prepared ingredients following standardized recipes to ensure consistency and quality.
  • Maintained cleanliness of workstations, adhering to food safety regulations.
  • Assisted chefs in plating dishes, enhancing presentation and customer satisfaction.
  • Operated kitchen equipment efficiently, minimizing downtime and errors.
  • Collaborated with team members to streamline food preparation processes.
  • Monitored inventory levels, notifying management of shortages for timely reordering.
  • Trained new staff on food preparation techniques and safety protocols.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Trained and assisted new kitchen staff members.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
  • Conserved resources by utilizing proper portion control techniques during meal preparation.
  • Sharpened knife skills, resulting in precise cuts and reduced preparation time.
  • Accelerated dish preparation times, allowing for smoother kitchen operation.
  • Optimized food prep sequence, significantly reducing customer wait times.
  • Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
  • Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
  • Ensured consistent food quality by strictly following recipes and presentation standards.
  • Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.

Quality Control Inspector

Proctor & Gamble
06.2011 - 06.2014
  • Conducted visual inspections of finished products to ensure compliance with quality standards.
  • Performed routine testing and analysis on raw materials and finished goods.
  • Utilized statistical process control methods to monitor production quality.
  • Documented inspection results and maintained quality records for traceability.
  • Collaborated with production teams to address quality issues promptly.
  • Assisted in developing and implementing quality control procedures and protocols.
  • Trained new team members on quality inspection processes and safety standards.
  • Participated in continuous improvement initiatives to enhance product quality efficiency.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.

Education

Bachelor Of Administration - Evangelism And Community Outreach

Oral Roberts University
Tulsa, OK

Skills

  • Attention to detail
  • Cleaning and organization
  • Customer service
  • Safe food handling
  • Teamwork and collaboration
  • Time management
  • Efficient multitasking
  • Following instructions
  • Food preparation
  • Cleanliness
  • Quick-learning
  • Highly motivated
  • Dependable and reliable
  • Kitchen organization
  • Inventory stocking
  • Food storage
  • Preparation speed
  • Active listener
  • Sanitation practices
  • Flexible schedule
  • Basic cooking techniques
  • Knife skills
  • Chopping vegetables
  • Cross-contamination prevention
  • Workstation maintenance
  • Stock rotation
  • Measuring ingredients
  • Equipment sanitation
  • Cutting techniques
  • Proper portioning
  • Ingredient preparation
  • Food quality control
  • Food spoilage prevention
  • Meat cutting
  • Menu memorization
  • Interpersonal communication
  • Kitchen operations
  • Measurements and weights
  • Kitchen equipment operation
  • Temperature monitoring
  • Portion control
  • Ambitious
  • Food waste reduction
  • Recipes and menu planning
  • Order delivery practices
  • Performance improvement
  • Ingredient inspection
  • Sauce preparation
  • Food inspection
  • Recipe adherence
  • Adherence to recipes
  • Batch cooking
  • Vegetable prep

Timeline

Assistant Branch Manager

Regional Finance
11.2020 - 08.2022

Branch Manager

Lend Nation
09.2018 - 10.2020

Prep Cook

Ruby Tuesday
03.2018 - 08.2018

Server

Affton Diner
03.2017 - 04.2018

Quality Control Inspector

Proctor & Gamble
06.2011 - 06.2014

Prep Cook

Courtesy Diner

Reservationist

Metro Call A Ride

Bachelor Of Administration - Evangelism And Community Outreach

Oral Roberts University

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Jessica Kupihea