Jessica Huffman
Doniphan
Summary
I am an organized, efficient and hard-working person. I am the type of person that is willing to accept and adapt to anything new that is thrown my way. I am a good listener and learner. I can communicate well in team setting as well as on my own. I can self-motivate and use my skills to meet objectives. I work well with community resources to assure whoever I am helping has everything they need to be successful.
Overview
6
6
years of professional experience
Work History
Benefit Program Technician
State of Missouri
Doniphan, MO
11.2024 - Current
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Resolved discrepancies in client records promptly by coordinating efforts with relevant internal departments or external agencies as needed.
- Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
- Maintained up-to-date knowledge of federal, state, and local regulations to ensure compliance in all benefit program administration.
- Supported clients through difficult life changes by offering empathy, understanding, and knowledgeable guidance regarding available benefit programs.
Crime Victim Advocate
Ripley County Prosecuting Attorney's Office
01.2024 - Current
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Developed safety plans to meet victims' assessment of need.
- Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
- Streamlined referral processes to relevant organizations, facilitating timely access to necessary medical, financial, or therapeutic resources.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
Crime Victim Advocate
Carter & Oregon County Prosecuting Attorney's Office
04.2022 - 01.2024
- My advocacy was shared between the counties of Carter & Oregon
- My job was to communicate with all victims of crimes that are charged through the State of Missouri
- I worked closely with the Prosecutor's to assure that all victims needs were being met
- I relay any court dates to all victims as well as anything that the Prosecutor might need the victims to know
- I was in constant communication with all victims as well as setting them up with counseling, assistance with bills, crime victim compensation and any other resources that might be needed to assure that the victim is taken care of after crimes of violence have occurred
- I worked closely with Children's Division to manage the cases that Children's Division had as my victims
- I also worked with Probation and Parole to continue to investigate all cases that had defendants already on probation
Certified Manager
River Valley In-Home Services
06.2021 - 04.2022
- I was a certified manager through the State of Missouri for In-Home Services
- I managed all cases as the certified manager
- I not only managed all client cases but also all employee cases
- I worked closely with the State of Missouri to ensure that every client had the necessary hours to meet their needs
- I assured that every client was scheduled for a worker to meet the time that they were allotted through the state
- I oversaw the call in system and app that homemakers used to clock in and out
- I was in communication with all homemakers to assure them that they were successfully clocking in and out to assure that the correct hours and skills were able to be billed correctly and in a timely manner
Certified Manager
Colonial Home Care
01.2019 - 06.2021
- Facilitated open communication among team members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Developed strong client relationships resulting in increased customer satisfaction and retention rates.
- Maintained and managed all billing for clients with the State of Missouri for In-Home Services.
- Maintained and managed all employee schedules as well as client scheduled.
- Conducted performance evaluations of staff members to identify areas for improvement and provide constructive feedback for career advancement opportunities.
- Coordinated employee training programs to enhance workforce skills, improving overall efficiency and productivity levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Worked closely with the community resources to assure that clients needs were being met.
Education
HIGH SCHOOL DIPLOMA -
ALTON HIGH SCHOOL
05.2011
Skills
- Case Management
- Communication
- Customer Service
- Team-Player
- Problem Solving
- Time Management
- Computer Skills
- Strong analytical skills
- Policy interpretation
- Verbal and written communication
- Relationship building
- Community Driven
Accomplishments
- Supervised team of over 30 staff members.
- Residing president over the Oregon County Children's Fatality Review Board
Timeline
Benefit Program Technician
State of Missouri
11.2024 - Current
Crime Victim Advocate
Ripley County Prosecuting Attorney's Office
01.2024 - Current
Crime Victim Advocate
Carter & Oregon County Prosecuting Attorney's Office
04.2022 - 01.2024
Certified Manager
River Valley In-Home Services
06.2021 - 04.2022
Certified Manager
Colonial Home Care
01.2019 - 06.2021
HIGH SCHOOL DIPLOMA -
ALTON HIGH SCHOOL
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