Jessica Hassell
Festus,MO
Summary
Dynamic and results-driven corporate trainer with a robust background in training and sales. Successfully designs and implements effective training programs, excelling in training evaluation, curriculum development and analyzing the impact of training initiatives on employee performance. Brings a passion for fostering a culture of continuous learning and growth, creating engaging learning experiences that drive employee development and support organizational goals. Highly regarded for a storytelling communication style, negotiation skills, and calm, efficient demeanor as an energetic and adaptable leader dedicated to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Sukar & Sons Inc.
03.2021 - 06.2024
- Worked directly with company executives, to deliver engaging and informative training sessions, providing guidance and support as needed to ensure consistency and quality within a national company of over 200 locations
- Developed and implemented training programs for new employees, focusing on enhancing product knowledge and sales techniques
- Traveled throughout the country after assessing risks within the company, visiting markets to create an action plan for improvement, temporarily taking leadership responsibilities while mentoring current leaders and staff in the market
- Performed continuous evaluations of content and employees to modify delivery and effectiveness
- Conducted virtual and in-person training sessions for over 500 employees on topics such as diversity and inclusion, communication skills, and leadership development
- Led workshops on time management, conflict resolution, and team building to improve overall employee productivity and satisfaction
- Managed training schedules, tracked employee progress, and provided ongoing support to ensure continuous learning and development within the organization
Sales Trainer/Manager
The Drawing Board
05.2019 - 01.2023
- Developed and implemented comprehensive sales training programs to improve product knowledge and sales techniques for a team of 50+ sales representatives
- Conducted regular training sessions on objection handling, closing techniques, and effective communication skills to boost sales performance by 20%
- Utilized various training methods such as role-playing, workshops, and online modules to cater to diverse learning styles within the sales team
- Build, manage, and develop a sales team comprised of 24 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
Development Coach
Sukar & Sons Inc.
08.2020 - 03.2021
- Designed and implemented personalized development plans for individuals, based on their unique strengths, goals, and areas for growth
- Developed and presented training programs and instructional material through a variety of learning methods
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving lower turnover rate for an 80-door market
- Accessed day-to-day activities of sales progress and employees, noting areas of opportunity and implementing plans for rectification
- Appropriately allocated resources, budgets, inventories, training support and team building materials to increase overall productivity
Accessory Trainer
Cricket Wireless
01.2017 - 07.2017
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
- Worked directly with company leadership and third-party vendors to organize market training sessions
- Improved accessory sales company wide by 115% within 2 months
- Introduced new products and new product lines that were recognized on corporate level
- Traveled multiple states, training staff as well as constructing organized training seminars, in store and via web conference
Area Sales Management Trainer
Cricket Wireless
10.2015 - 01.2017
- Managed and monitored customer buying trends in a multi-unit market, market conditions and competitor actions to adjust strategies and achieve sales goals
- Implemented a business tracker providing a better experience for up to 50 small business clients
- Trained, coached, role played and mentored staff to ensure great customer interaction
- Created new revenue streams through marketing events and partnering with local businesses
- Surpassed company objectives within one month as manager at several underperforming locations
- Establish strong relationships with store managers and regional leaders to ensure alignment of training goals with company objectives
Commission Sales Associate
At&t Wireless
01.2014 - 05.2015
- Generated leads through networking events, cold calls, and follow-up communication to capture new business opportunities
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries over 80 per day
- Emphasized product features based on analysis of customers' needs
- Completed company leadership training program
- Trained and mentored new sales representatives
Education
BBA - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Leadership Experience
- Training and Coaching Development
- Business startup
- Attention to Detail
- Conflict Resolution
- Relationship Building
- Mentorship
- Employee presentations
- Policy development
- Performance evaluation
- Organizational development
Certification
- Corporate Trainer Certified
- Human Resources (MC-HRT)
- Project Management Essentials Certified
- Risk Management (MC-RMT)
- Communications (MC-CT)
- Empathy and Emotional Intelligence (MC-EEIT)
- Media Relations (MC-MRT)
- Employee Motivation (MC-EMT)
- Business Financial Literacy (MC-BFLT)
- Adaptability/Flexibility (MC-AFT)
Timeline
Corporate Trainer
Sukar & Sons Inc.
03.2021 - 06.2024
Development Coach
Sukar & Sons Inc.
08.2020 - 03.2021
Sales Trainer/Manager
The Drawing Board
05.2019 - 01.2023
Accessory Trainer
Cricket Wireless
01.2017 - 07.2017
Area Sales Management Trainer
Cricket Wireless
10.2015 - 01.2017
Commission Sales Associate
At&t Wireless
01.2014 - 05.2015
BBA - Human Resources Management
Western Governors University
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