Jessica Gaulding
Lee's Summit
Summary
Dynamic professional with a proven track record in customer service and team leadership at Smokehouse BBQ. Skilled in problem-solving and inventory management, I excel at enhancing operational efficiency and ensuring customer satisfaction. Committed to fostering a positive work environment while maintaining high standards of quality control.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
Lee's Summit
02.2024 - Current
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Provided excellent customer service throughout the delivery process.
- Loaded and unloaded delivery vehicles with food items.
- Coordinated with restaurant staff on order accuracy and pickup times.
Restaurant Server
Coopers Hawk
Lee's Summit
03.2023 - 02.2024
- Recorded orders accurately into the Point of Sale system.
- Processed payments from customers using cash registers or POS systems.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Responded to customer inquiries about menu items or services offered by the restaurant.
Assistant Manager
Smokehouse BBQ
North Kansas City
05.2019 - 05.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
Education
BBA - Business Administration
Emporia State University
Emporia, KS05-2006
Skills
- Customer service
- Team coordination
- Attention to detail
- Communication skills
- Problem solving
- Inventory management
- Team leadership
- Time management
- Employee scheduling
- Quality control
- Supervisory skills
Timeline
Delivery Driver
DoorDash
02.2024 - Current
Restaurant Server
Coopers Hawk
03.2023 - 02.2024
Assistant Manager
Smokehouse BBQ
05.2019 - 05.2021
BBA - Business Administration
Emporia State University
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