Jessica Garcez Taylor
Saint Louis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Interpreting Services Team Lead
Language Access Multicultural People (LAMP)
06.2023 - Current
- Manage day-to-day operations of the Interpretation Services team.
- Coordinate, monitor and review interpreting assignments as well as dispatch assignments.
- Troubleshoot system with users and interpreters as needed.
- Schedule and coordinate assignments with interpreters and accounts.
- Manage and maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up-to-date.
- Professionally and promptly provide client and interpreters support.
- Provide high level of customer service by effectively dealing with the public, vendors, students, patients, school staff, hospital staff, legal/court staff, including individuals of various ages, disabilities, socioeconomic and ethnic groups.
- Deal with high volume of calls and service requests daily.
- Maintained accurate records of services.
- Collaborate with HR team with interview and testing of new interpreters on a as needed basis.
- Ensure interpreters have passed necessary testing requirements.
- Conduct training to new employees on the interpretation management system.
Portuguese/English Medical Interpreter
Various
01.2023 - 06.2023
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Reviewed, edited and proofread translated documents for accuracy.
Computer Programming Instructor
Alicerce Educação
07.2021 - 12.2022
- Teach fundamentals of Software Development.
- Designed programming challenges for students, applied tests and graded examinations.
- Mentor students with the development of their first programming projects.
Software Developer
Blue Stingray
07.2021 - 01.2022
- Perform development, enhancement and maintenance of code.
- Execute code debugging, documenting and Quality Assurance testing to verify performance of developed projects.
- Designed customized solutions for proposals to potential customers.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Corrected, modified and upgraded software to improve performance.
- Estimated work hours and tracked progress using Scrum methodology.
Rental Assistance Program Coordinator
Mission St. Louis
06.2021 - 07.2021
- Coordinated and organized the distribution of aid to people who fit the profile designed by the government.
- Facilitated programming by coordinating resources and deliverables between departments.
- Contacted applicants, set up meetings and helped them filling out applications and providing necessary documentation.
- Monitored the progress of requests.
- Collaborated with Finance team with organization and proof-reading forms.
Server
Texas De Brazil
01.2020 - 06.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Physician
Prefeitura De Eunápolis
01.2017 - 03.2019
- Conducted on-site sick call and chronic care clinics for patients.
- Documented interactions using correct format, codes and facility standards for optimal medical care.
- Instructed patients and families on medical diagnoses and treatment options.
- Participated in continuing education and professional development to enhance expertise and skills.
- Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
- Prescribed medications and therapies to improve patients' health and well-being.
Education
Software Development Certificate - Software Development
LaunchCode
St Louis, MO12-2020
Bachelor in Medicine - Medicine
Faculdades Integradas Pitagoras (UniFIPMOC)
Minas Gerais, Brazil06-2015
Skills
- Leadership
- Staff development
- Training and mentoring
- Customer relations
- Schedule management
- Time management abilities
- Crisis management
- Computer literacy
- Continuous improvement
- Effective communication
- Problem-solving abilities
- Employee training
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Interpreting Services Team Lead
Language Access Multicultural People (LAMP)
06.2023 - Current
Portuguese/English Medical Interpreter
Various
01.2023 - 06.2023
Computer Programming Instructor
Alicerce Educação
07.2021 - 12.2022
Software Developer
Blue Stingray
07.2021 - 01.2022
Rental Assistance Program Coordinator
Mission St. Louis
06.2021 - 07.2021
Server
Texas De Brazil
01.2020 - 06.2020
Physician
Prefeitura De Eunápolis
01.2017 - 03.2019
Software Development Certificate - Software Development
LaunchCode
Bachelor in Medicine - Medicine
Faculdades Integradas Pitagoras (UniFIPMOC)
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