Jessica Grafton
Kansas City
Summary
Detail-oriented Pharmacy Technician with expertise in customer relationship management and inventory organization. Proven ability to streamline operations and enhance team training, ensuring compliance with health regulations and quality assurance standards. Works well under pressure and can multi-task as needed to meet the needs of the business.
Overview
16
16
years of professional experience
Work History
PHARMACIST TECHNITIAN
COSTCO WHOLESALE 349
Lenexa
06.2022 - Current
- Dispensed medications and verified prescriptions for accuracy and safety.
- Assisted customers with medication inquiries and provided product information.
- Managed inventory levels and organized pharmaceutical supplies efficiently.
- Collaborated with pharmacists to ensure compliance with health regulations.
- Processed prescription orders using pharmacy management software accurately.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Supported pharmacist in training new team members on operational procedures.
- Reviewed patient profiles for allergies, drug interactions, contraindications and therapeutic duplications prior to filling prescriptions.
- Participated in quality assurance programs designed to monitor the accuracy of medication preparation procedures.
- Processed prescription transfer requests from competitors.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
PRODUCE SUPERVIOSR/MANAGER
COSTCO WHOLESALE 349
Lenexa
08.2021 - 06.2022
- Displayed merchandise for upcoming sales in visually appealing way.
- Managed five to ten employees.
- Delegated tasks to employees based upon individual strengths and experience in the
department. - Increased sales on consistent basis by developing key member and employee
relationships. - Streamlined operations and improved employee focus and productivity by prioritizing
tasks prior to start of each shift. - Ensured fresh product and proper rotation.
- Followed up on daily health check lists for sanitation of department.
TEMPORARY HARDLINES MANAGER
COSTCO WHOLESALE 349
Lenexa
06.2021 - 08.2021
- Directed and supervised staff performance.
- Responded to member inquiries and delivered appropriate information after carefully
researching issues. - Identified appropriate solutions to minimize issues and quickly solve problems.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness,
inadequate stock levels and poor merchandising. - Grew revenue by improving sales and service strategies.
- Managed 10-30 employees.
FRONT END SUPERVISOR
COSTCO WHOLSALE 349
Lenexa
08.2020 - 06.2021
- Delegated work to employees based on shift requirements, individual strengths and
unique training. - Handled payment processing and provided members with receipts and proper bills and
change. - Managed member complaints and rectified issues to complete satisfaction.
- Resolved member problems by investigating issues, answering questions and building
rapport. - Delivered consistent training and close mentoring support to front end employees in
operations and customer service strategies. - Addressed and welcomed large volume of guests to business per day, improving overall
customer service and engagement. - Managed opening and closing procedures by reconciling sales records and cash
transactions with Ace register systems. - Emphasized member service excellence through ongoing training of front-line team
members to improve customer service ratings. - Reviewed safety, health and sanitation processes throughout areas and enforced rules
to promote security and safety. - Managed around 70 employees.
FRONT END SUPERVIOSR
COSTCO WHOLESALE 369
Overland Park
09.2019 - 08.2020
- Delegated work to employees based on shift requirements, individual strengths and
unique training. - Handled payment processing and provided members with receipts and proper bills and
change. - Managed member complaints and rectified issues to complete satisfaction.
- Resolved member problems by investigating issues, answering questions and building
rapport. - Delivered consistent training and close mentoring support to front end employees in
operations and member service strategies. - Addressed and welcomed large volume of guests to business per day, improving overall
member service and engagement. - Organized and updated schedules to optimize coverage for expected member
demands. - Wrote the Front-End department schedule for around 80 employees.
- Conducted job interviews, led employee performance evaluations and rewarded top
performers to attract and retain quality personnel. - Reviewed safety, health and sanitation processes throughout areas and enforced rules
to promote security and safety. - Created and optimized employee schedules for shift coverage.
FRONT END SUPERVISOR
COSTCO WHOLESALE 1268
Kansas City
02.2017 - 09.2019
- Delegated work to employees based on shift requirements, individual strengths and
unique training. - Handled payment processing and provided members with receipts and proper bills and
change. - Managed member complaints and rectified issues to complete satisfaction.
- Addressed and welcomed large volume of guests to business per day, improving overall
member service and engagement. - Promoted store loyalty program to increase member engagement and drive consistent
sales. - Organized and updated schedules to optimize coverage for expected member
demands. - Conducted job interviews, led employee performance evaluations and rewarded top
performers to attract and retain quality personnel. - Ensured merchandise was displayed correctly and proper quantities were put on the
floor. - Managed around 60-80 employees depending if I was merchandising or on the
front-end. - Wrote a schedule for 65 employees.
CASHIER/CASHIER ASSISTANT
COSTCO WHOLESALE 369
OVERLAND PARK
11.2013 - 02.2017
- Assisted with member requests and answered questions to improve satisfaction.
- Swept and mopped front end during shifts to maintain professional appearance.
- Backed up cashiers ringing up large number of members by boxing products.
- Verified member identification for alcohol or tobacco purchases.
- Retrieved carts and baskets left at check-out lanes and returned to entryways to keep
front-end neat. - Greeted members promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced register drawers.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed members, offering assistance to help find store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
SALES ASSOCIATE
HOTTOPIC
Overland Park
08.2012 - 12.2013
- Arranged new merchandise with signage and appealing displays to encourage
customer sales and move overstock items. - Sold various products by explaining unique features and educating customers on
proper application. - Maintained knowledge of current promotions, exchange guidelines, payment policies
and security practices. - Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
KENNEL WORKER
HAWTHORNE ANIMAL CLINIC
Overland Park
03.2012 - 11.2013
- Cleaned cages in accordance with health code requirements to ensure sanitary
environment for animals. - Adhered to animal dietary health guidelines in providing food and water to boarded
animals. - Provided basic hygiene upkeep for animals such as dogs, cats and small creatures.
- Addressed healthcare needs of animals by coordinating with veterinarians and
following orders. - Supported animal health by keeping areas clean, neat and properly sanitized.
- Stayed on top of laundry, sweeping and disinfection during slow periods.
- Monitored safety and security of every animal to prevent injuries from other animals or
environmental hazards.
COOK
PIZZAHUT
Overland
02.2010 - 11.2013
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination
from raw items. - Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery
malfunction. - Set up and performed initial prep work for toppings, sauces, pizza boxes, etc.
- Maintained consistent quality and high accuracy when preparing identical dishes every
day. - Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Precooked certain items during slow periods to reduce wait times during lunch and
dinner rush. - Interacted with waitstaff regarding special orders for customers with food allergies and
gluten intolerance. - Trained, managed and guided kitchen staff to improve overall performance, service
quality and productivity. - Prepared dishes in fast-paced environment working with teammates to maintain high
customer satisfaction rate.
Education
High School Diploma -
BLUE VALLEY NORTH HIGHSCHOOL
Overland Park, KS01-2012
Skills
- Can learn new computer programs quickly
- Consistently checks on/updates inventory
- Experience with multiple quality assurance programs in multiple retail settings
- Customer relationship management
- Customer conflict resolution
- Organized and efficient
- Can adapt rapidly to changing work volume, duties and tasks in real time
- Abides by all HIPAA laws and policy's according to state and federal regulations
Timeline
PHARMACIST TECHNITIAN
COSTCO WHOLESALE 349
06.2022 - Current
PRODUCE SUPERVIOSR/MANAGER
COSTCO WHOLESALE 349
08.2021 - 06.2022
TEMPORARY HARDLINES MANAGER
COSTCO WHOLESALE 349
06.2021 - 08.2021
FRONT END SUPERVISOR
COSTCO WHOLSALE 349
08.2020 - 06.2021
FRONT END SUPERVIOSR
COSTCO WHOLESALE 369
09.2019 - 08.2020
FRONT END SUPERVISOR
COSTCO WHOLESALE 1268
02.2017 - 09.2019
CASHIER/CASHIER ASSISTANT
COSTCO WHOLESALE 369
11.2013 - 02.2017
SALES ASSOCIATE
HOTTOPIC
08.2012 - 12.2013
KENNEL WORKER
HAWTHORNE ANIMAL CLINIC
03.2012 - 11.2013
COOK
PIZZAHUT
02.2010 - 11.2013
High School Diploma -
BLUE VALLEY NORTH HIGHSCHOOL