Jessica Etzel
Saint Charles
Summary
Passionate about cultivating positive customer relationships and making a meaningful impact in the lives of others, both personally and professionally. Committed to excellence with a proactive approach that ensures every interaction is productive and enriching. Focused on understanding client needs and delivering tailored solutions to foster long-lasting connections that benefit all parties involved. Emphasizing empathy and effective communication to create an environment where customers feel valued and supported.
Overview
12
12
years of professional experience
Work History
Associate
Amazon
Saint Peters, MO
03.2026 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Collaborated with cross-functional teams to streamline operational processes and enhance efficiency.
- Implemented process improvements that reduced errors in order fulfillment tasks.
- Assisted in data analysis to support inventory management and forecasting.
- Maintained accurate records of product shipments and returns using internal tracking systems.
- Provided training and support to new associates on company policies and procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Server
Old Warson Country Club
Ladue, MO
07.2024 - 11.2024
- Greeted guests promptly, shared daily specials, and collected drink orders to enhance overall dining experience.
- Memorized menu items, recipes and daily specials to answer questions and make recommendations to customers.
- Handled multiple tables simultaneously with high service quality.
- Assisted guests with making menu choices and took note of special requests.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Collected and relayed customer feedback to management to inform service improvements.
- Adapted quickly to menu changes and communicated updates effectively to guests.
Airport Ramp Agent
Southwest Airlines
St Louis, MO
04.2024 - 07.2024
- Directed aircraft movement to and from parking areas, gates, and taxiways through clear communication with team members, ensuring safety and timely operations.
- Maintained safety as number one priority while servicing aircraft and assisting travelers.
- Identified and resolved safety hazards to protect team.
- Observed PPE requirements and reminded team members to observe safety protocols.
- Operated tractors, tow bars, belt loaders and baggage carts to manage ground support.
- Executed special handling instructions for luggage and cargo to ensure compliance and customer satisfaction.
- Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim.
- Reported departmental challenges to supervision for prompt resolution, enhancing operational efficiency.
Flight Attendant
United Airlines
Chicago, IL
04.2022 - 08.2022
- Achieved safety, security, and quality standards through strict adherence to flight and operational policies.
- Demonstrated the proper emergency procedures and available safety features, including inflatable life vests and supplementary oxygen.
- Identified and quickly handled the special assistance requirements of elderly and disabled passengers.
- Assisted passengers requiring special assistance by providing tailored support throughout their journey.
- Fostered welcoming environment by greeting passengers warmly and serving beverages and snacks during flights.
- Prepared and served drinks, snacks and meals and processed sales for alcohol and other paid services.
- Attended pre-flight briefings with crew members to prepare for day's flights.
- Verified adequate aircraft stock before departure by taking inventory and working with ground crew to fill needs.
- Coordinated preflight checks to ensure emergency equipment maintenance, cabin cleanliness, and accurate aircraft inventory.
- Completed regular aisle checks to verify the passengers' compliance with takeoff and landing regulations.
- Conducted assignments promptly and professionally and acted as positive member of team.
- Met demands of long shifts and irregular flight schedules by adjusting to different timezones and weekly demands.
Lead Bartender
OHM
St. Louis, MO
09.2021 - 04.2022
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests.
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.
- Engaged customers by recommending specials, enhancing rapport and fostering loyalty.
- Collaborated with servers and kitchen staff to efficiently process food and drink orders for bar patrons and dining room guests.
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
- Replenished garnish trays and empty liquor selections, working with bar backs to maintain consistent supply of ice and glassware.
- Adhered to all ABC and company-defined regulations.
- Reported or resolved safety hazards such as spills or broken glassware.
- Worked with management to develop and implement scheduled bar maintenance.
Server
Four Seasons
St. Louis, MO
04.2021 - 09.2021
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Managed multiple tables simultaneously while maintaining high service quality.
- Promoted specials, desserts, appetizers, and high-profit beverages to increase average ticket totals.
- Engaged customers in friendly conversation to enhance satisfaction and foster restaurant loyalty.
- Assisted guests with making menu choices and took note of special requests.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Upheld high sanitation and safety standards while delivering and serving food.
- Fostered a fun atmosphere and family-style work environment consistent with the company brand.
Airport Customer Service Agent
G2 Services/ Alaska Airlines
St. Louis, MO
10.2020 - 04.2021
- Offered guest check-in services upon arrival, greeting guests and confirming reservations during pre-flight procedures.
- Verified identification and travel documents for boarding passengers, ensuring compliance with regulations.
- Provided in-person ticketing and reservation services, confirming all guests received correct documentation and appropriate receipts.
- Checked baggage and cargo for customers to keep the cabin area clear from unnecessary items.
- Escorted passengers to flights, assisting seniors, disabled individuals, and minors to correct gates.
- Tracked flight delays and announced impacts to customers at airport gates to keep them informed.
- Traced lost, misdirected, or delayed baggage to assist customers in locating their belongings.
- Maintained prescribed sanitation and social distancing measures to promote customer and employee safety.
- Used the public address systems to announce arrival and departure information.
Beverage Server
Hollywood Casino
St. Louis, MO
01.2019 - 07.2020
- Served guests alcoholic and non-alcoholic beverages promptly and courteously.
- Practiced responsible alcohol service to prevent and quickly recognize potential alcohol-related concerns.
- Monitored and maintained compliance with safe service and other related policies governing beverages and related property services.
- Combined various ingredients to create signature cocktails for guests. such as liquor, soda, and water to prepare signature cocktails.
- Assisted in planning bar operations to enhance efficiency., organize, and control operations in bar area.
- Ensured guests enjoyed fun and memorable experiences.
customer service representative
Signature Flight Support
St. Louis, MO
10.2016 - 07.2017
- Handled inbound and outbound calls, responding to inquiries and resolving customer concerns efficiently.
- Responded to customer questions and complaints and documented consumer communications.
- I ensured all needs were met for private aviation crew and customers.
- Maintained accurate records of inbound and outbound aircraft, noting special service requirements.
- Processed accurate financial transactions for landing fees, fuel, and services.
- Created reports and documentation for internal teams and customers to support effective communication.
- Utilized organization's computer system to look up and record information concerning member accounts.
customer service
American Airlines
St. Louis, MO
06.2016 - 10.2016
- Checked in customers and processed ticketing while verifying travel documents; served as control and boarding agent at the gate.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Solved cancellation and connection issues at the gate and ticket counter.
- Communicated accurate travel and safety information to ensure customer understanding and compliance.
- Collaborated with team members to efficiently resolve customer issues and enhance service delivery.
- Responded to customer questions and complaints and documented consumer communications.
- Being able to problem solve at a fast pace was critical in this job.
- Documented detailed notes in CRM system to track customer interactions.
ambassador
ABM
St. Louis, MO
01.2015 - 06.2016
- Directed high-volume traffic flow at airport terminal to ensure efficient passenger movement.
- Informed drivers seeking terminal garage parking of alternative parking options to enhance their experience.
- Solved problems quickly while monitoring safety issues to maintain a secure environment.
- Identified customer needs through targeted questions to provide tailored assistance.
- Having knowledge of the airport and area, along with flight information helped me better serve, prepare and assist customers.
Education
No Degree - Human Biology
Saint Louis Community College
St. Louis, MO05-2016
High School Diploma -
Ft. Zumwalt North High
Skills
- Regulatory compliance
- Operational safety
- Safety procedures
- Workplace safety
- Quality assurance
- Crisis management
- Effective problem solving
- Conflict resolution
- Customer service
- Customer engagement
- Customer management
- Attention to detail
- Time management
- Multitasking
- Excellent communication
- Active listening
- Computer skills
Timeline
Associate
Amazon
03.2026 - Current
Server
Old Warson Country Club
07.2024 - 11.2024
Airport Ramp Agent
Southwest Airlines
04.2024 - 07.2024
Flight Attendant
United Airlines
04.2022 - 08.2022
Lead Bartender
OHM
09.2021 - 04.2022
Server
Four Seasons
04.2021 - 09.2021
Airport Customer Service Agent
G2 Services/ Alaska Airlines
10.2020 - 04.2021
Beverage Server
Hollywood Casino
01.2019 - 07.2020
customer service representative
Signature Flight Support
10.2016 - 07.2017
customer service
American Airlines
06.2016 - 10.2016
ambassador
ABM
01.2015 - 06.2016
No Degree - Human Biology
Saint Louis Community College
High School Diploma -
Ft. Zumwalt North High