Jessica Duesterhoeft
Kansas City
Summary
Experienced supervisor with eight years of management in retail operations, overseeing front-end employees including cashiers and member service staff. Responsibilities included daily business operations such as opening and closing procedures, employee performance monitoring, and compliance with company policies. Developed training programs for new hires and provided ongoing coaching to enhance team productivity and customer service standards. Successfully coordinated workflow between departments while ensuring adherence to workplace safety regulations.
Overview
11
11
years of professional experience
Work History
Supervisor
Costco
Kansas City
04.2016 - Current
- I for the past eight years was responsible for the front end employees, including cashiers, their assistant.The member service employees at the front door and exit door also responsible for the employees outside pushing carts. I was in charge of opening and/or closing the daily business. Shutting down egisters, cleaning the front end, checking out employees. I provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 30 employees in daily operations.
Wait Staff Member
Strouds Independence
Kansas City
02.2015 - 04.2016
- Prior to working at Costco I helped open Stroud's chicken restaurant in independence. Missouri, I helped train and was part of the waitstaff for about a year before I found my opportunity at Costco.
- Provided attentive service to guests in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed food and beverage orders efficiently during peak hours.
Medical Receptionist
Dr. Shapiro research
Kansas City
06.2014 - 06.2015
- I worked here for about a year before I had my second daughter. I ended up leaving due to the distance of my home and the location of research in downtown kansas city.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
Education
High School Diploma -
Holden
Holden04-2003
Skills
- Multitasking
- Employee training
- Performance evaluation
- Customer service
- Team building
- Workplace safety
- Staff recruitment
- Conflict resolution
- Time management
- Data management
- Policy compliance
- Communication skills
- Coaching techniques
- Process improvement
- Workflow coordination
- Verbal and written communication
- Schedule development
- Decision-making
- Industrial hygiene
- Employee motivation
- Task delegation
- Financial management
- Business administration
- Documentation and reporting
- Policy and procedure development
- Employee development
- Coaching and mentoring
- Department organization
- Relationship building
- Goal oriented
- Workflow management
- Attention to detail
- Staff management
- Complex Problem-solving
- Self motivation
- Reliability
References
References available upon request.
Timeline
Supervisor
Costco
04.2016 - Current
Wait Staff Member
Strouds Independence
02.2015 - 04.2016
Medical Receptionist
Dr. Shapiro research
06.2014 - 06.2015
High School Diploma -
Holden