Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic

JESSICA CARTER

KENNETT

Summary

Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.

Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.

Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Care Coordinator

FCC Behavioral Health
04.2023 - Current
  • Manage, oversee, and ensure cohesive approach for mental health.
  • Coordinated patient care plans to enhance service delivery and support individual health needs.
  • Managed scheduling for multidisciplinary teams, ensuring timely patient appointments and follow-ups.
  • Facilitated communication between healthcare providers and patients to streamline treatment processes.
  • Analyzed patient data to identify trends, improving care coordination strategies effectively.
  • Developed educational materials for patients, enhancing understanding of treatment options and resources available.
  • Assisted in navigating insurance processes, helping patients access necessary services efficiently.
  • Monitored compliance with healthcare regulations, maintaining high standards of patient confidentiality and safety.
  • Supported continuous improvement initiatives by providing feedback on care coordination practices and systems used.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
  • Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
  • Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
  • Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.
  • Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
  • Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
  • Improved care team communication with implementation of centralized information system.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Family Support Specialist, Child, Family, and School Social Workers

FCC Behavioral Health
12.2019 - 03.2023
  • Help families to be connected with local resources. Help assist parents with advocacy.
  • Provided case management support to families navigating social service systems.
  • Facilitated referrals to community resources and services based on family needs.
  • Developed individualized service plans to address specific family challenges.
  • Conducted home visits to assess family dynamics and provide in-home support.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
  • Educated families about available programs and resources for enhanced support.
  • Monitored client progress and adjusted service plans as necessary for effectiveness.
  • Documented case notes and maintained accurate records in compliance with organizational policies.
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Assisted families in navigating complex social service systems to access needed supports and benefits.
  • Conducted regular home visits to assess family progress and adjust support plans as needed.
  • Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
  • Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
  • Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
  • Participated in ongoing professional development opportunities to stay current on best practices in family support services.
  • Developed personalized service plans for each family to address their specific needs and goals.
  • Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
  • Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
  • Connected families with appropriate community resources for financial, emotional, and educational assistance.

Substitute Teacher/Teacher Aide, Teacher Assistants

Bootheel State School
12.2013 - 11.2019
  • Assisted the teacher in daily classroom activities. Maintained safety in the classroom. Filled in the teacher role when the primary teacher was absent. Assisted with toileting, feeding, and communication with the students.
  • Implemented lesson plans to facilitate effective classroom learning and student engagement.
  • Adapted teaching methods to accommodate diverse learning styles and abilities.
  • Managed classroom behavior, fostering a positive and respectful environment.
  • Collaborated with full-time teachers to provide continuity in instruction and support.
  • Utilized educational technology to enhance lesson delivery and student interaction.
  • Assessed student progress through informal evaluations, providing feedback for improvement.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Behavioral Health Aide, Psychiatric Aides

Trendline Consulting LLC
06.2015 - 05.2017
  • Assisted client with daily activities which include but not limited to, personal care and community-based care.
  • Provided direct support to individuals with mental health challenges, enhancing overall well-being and stability.
  • Assisted in the development and implementation of individualized care plans tailored to client needs.
  • Monitored client progress through regular assessments, adjusting interventions as necessary for optimal outcomes.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care strategies for clients.
  • Documented client interactions accurately, ensuring compliance with regulatory standards and agency policies.
  • Developed educational materials for clients and families, fostering understanding of mental health resources and coping strategies.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Implemented creative approaches that catered to different learning styles when teaching coping mechanisms and self-regulation strategies.
  • Developed rapport with patients from diverse backgrounds through empathetic listening and open communication, fostering trust essential for successful outcomes.
  • Reduced instances of crisis situations through consistent monitoring and early intervention techniques.
  • Coordinated with community resources to ensure comprehensive support services were accessible for patients during their recovery journey.
  • Collaborated with schools or other relevant institutions to ensure continuity of care for patients navigating multiple service systems.
  • Led psychoeducational presentations aimed at increasing awareness of mental health disorders within the broader community setting.
  • Served as an advocate for patients'' rights and well-being, working tirelessly to secure the best possible outcomes in all situations.

Bus Monitor, Bus Drivers, School or Special Client

First Student Inc
03.2012 - 05.2015
  • Assisted students on and off the bus. Helped maintain safety with each student during loading, unloading, and transport.
  • Monitored student behavior during transit to ensure safety and compliance with regulations.
  • Assisted drivers in maintaining schedules by managing boarding and disembarking procedures efficiently.
  • Communicated effectively with students and parents to address concerns and provide support.
  • Implemented emergency protocols to handle incidents, ensuring swift resolution and safety for all passengers.
  • Collaborated with school staff to facilitate smooth transportation operations and enhance overall service delivery.
  • Trained new bus monitors on safety procedures and operational guidelines for consistent performance.
  • Evaluated daily routes to identify potential improvements in efficiency and student experience.
  • Maintained accurate records of student attendance and behavior reports for administrative review.
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
  • Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
  • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
  • Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.

CNA

Rector Nursing and Rehab
12.2010 - 07.2011
  • Assisted the elderly and disabled with daily living needs, assisted with bathing, cleaned rooms.
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Maintained clean and orderly environment to promote patient health and well-being.
  • Collaborated with healthcare team to develop individualized care plans for residents.
  • Implemented infection control protocols to enhance facility standards and patient safety.
  • Advocated for patients' needs, facilitating communication between residents and medical personnel.
  • Evaluated patient progress regularly, adjusting care strategies as necessary for optimal outcomes.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

Sequoyah Manor
07.2010 - 12.2010
  • Assisted the elder and disabled with daily living needs.
  • Monitored vital signs and reported changes in patient conditions to nursing staff.
  • Trained and mentored new staff on best practices in patient care procedures.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

Bachelor of Arts - Social Sciences

Southeast State University
Cape Girardeau, MO
05.2024

Associate's degree - General Education

Three Rivers College
Poplar Bluff, MO
12.2018

High School Diploma - undefined

Clarkton High School
Clarkton, MO
05.2002

Skills

  • Strengths-based family planning
  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Patient advocacy
  • Documentation proficiency
  • Goal setting
  • Care planning
  • Quality assurance
  • Progress monitoring
  • Organizational standards
  • Strategic planning
  • Problem-solving

Certification

  • Missouri Foundation for Child Abuse Prevention
  • National Council for Mental Health
  • FCC CPR American Heart Association Certificate of Attendance
  • LAT Educational Advocacy Foundation Substitute Certification Missouri Department of Elementary & Secondary Education

Section name

  • Missouri Foundation For Child Abuse Prevention
  • Family Support Provider
  • Missouri Department of Mental Health
  • Youth Mental Health First Aid
  • National Council For Mental Health
  • CPI Nonviolent Crisis Intervention

Timeline

Care Coordinator

FCC Behavioral Health
04.2023 - Current

Family Support Specialist, Child, Family, and School Social Workers

FCC Behavioral Health
12.2019 - 03.2023

Behavioral Health Aide, Psychiatric Aides

Trendline Consulting LLC
06.2015 - 05.2017

Substitute Teacher/Teacher Aide, Teacher Assistants

Bootheel State School
12.2013 - 11.2019

Bus Monitor, Bus Drivers, School or Special Client

First Student Inc
03.2012 - 05.2015

CNA

Rector Nursing and Rehab
12.2010 - 07.2011

CNA

Sequoyah Manor
07.2010 - 12.2010

High School Diploma - undefined

Clarkton High School

Bachelor of Arts - Social Sciences

Southeast State University

Associate's degree - General Education

Three Rivers College

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JESSICA CARTER