Jessica Blood
Warsaw,MO
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Murphy USA
06.2025 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Crew Member Shift Manager
Taco Bell
08.2002 - 02.2025
- Took Customers orders.
- Made customers' orders.
- Handle customer complaints
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Shift Manager/Key Holder
Smokies
05.2022 - 08.2022
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Assistant Manager/Acting Store Manager
Hardee's
03.2022 - 08.2022
- Handled customers complaints
- Handled cash
- Ordered Supplies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Bachelor of Science - Business Administration
Colorado Technical University-Online
09.2025
High school diploma - undefined
Eldon High School
Eldon, MO05.2005
Master of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO12-2025
Skills
- Operational efficiency in retail
- Assistant management experience
- Food handling skills
- Food production
- Inventory control
- Pricing
- Cash handling
- Cleaning
- Leadership
- Payroll
- Sales
- Customer service
- Shift management
- Cashiering
- Management
- Microsoft Office
- POS
- Supervising experience
- Cash register
- Retail sales
- Google Docs
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Murphy USA
06.2025 - Current
Shift Manager/Key Holder
Smokies
05.2022 - 08.2022
Assistant Manager/Acting Store Manager
Hardee's
03.2022 - 08.2022
Crew Member Shift Manager
Taco Bell
08.2002 - 02.2025
High school diploma - undefined
Eldon High School
Bachelor of Science - Business Administration
Colorado Technical University-Online
Master of Science - Business Administration And Management
Colorado Technical University
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