Jessica Campbell
Macks Creek
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, case management, utilization review, and the fast-paced environment in call centers. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Contract RN Call Center Remote
Insight Global
10.2025 - 12.2025
- Answer inbound calls and complete screenings to order mammogram and bone density scans.
- Make outbound calls to provide scan results.
RN Population Health Remote
Golden Valley Memorial Hospital
01.2023 - 10.2025
- Make outbound calls to complete Medicare Annual Wellness visit for Primary Care providers.
- Answer inbound calls from patients with followup questions.
- Work on special projects as needed by Management.
RN Call Center Remote (Migraine)
AssistRx
04.2018 - 02.2021
- Clear and precise documentation while on an inbound/outbound call. Complete documentation for all patient requests prior to ending a call.
- Identify and escalate priority issues.
- Patient education for disease process (Migraine), and injectable medication.
RN Call Center Remote (Multiple Sclerosis)
TEVA
02.2012 - 04.2018
- Clear and precise documentation while on an inbound/outbound call. Complete documentation for all patient requests prior to ending a call.
- Identify and escalate priority issues.
- Patient education for disease process (Multiple Sclerosis), and injectable medication.
RN Nurse Consultant (Hybrid)
GEHA
08.2011 - 02.2012
- Education of members on how to close gaps in care and review of clinical history.
- Review of treatment plans against evidence-based medicine and coordination of health care benefits.
- Clinical advocacy for members and liaison within the division, among other departments and external health care teams.
RN Utilization Review
CareCentrix
08.2009 - 08.2011
- Perform systematic reviews of patient medical records and treatment plans to verify necessity and effectiveness of proposed treatments.
- Collaborating with healthcare providers and insurance companies to ensure compliance with healthcare regulations and optimize patient outcomes.
RN Charge Nurse
Truman Medical Center at Lakewood
02.2008 - 08.2011
- Supervision and Leadership: Oversee and direct nursing staff, including assigning duties, providing clinical support, and ensuring adherence to policies and procedures.
- Patient Care Management: Coordinate patient care operations, monitor all aspects of patient care, including medication administration and dietary needs.
- Communication: Act as a liaison between staff and management, addressing patient concerns and complaints, and facilitating effective communication within the team.
RN
Medical Center of Independence
02.2004 - 02.2008
- Patient Care: RNs assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records.
- Collaboration: Work closely with physicians and other healthcare professionals to coordinate patient care and ensure effective treatment plans.
- Medication Administration: Administer medications and monitor patients for side effects and reactions, ensuring compliance with treatment protocols.
- Education: Educate patients and their families about health conditions, treatment plans, and preventive care measures.
- Documentation: Maintain accurate and detailed patient records, documenting observations and changes in patient conditions.
Education
Associate of Applied Science - Nursing
Metropolitan Community College
Kansas City, Missouri, MO12-2003
Skills
- Documentation and charting
- Strong clinical judgment
- Patient assessment
- Patient education and counseling
- Compassion and empathy
- Telemetry monitoring
- Lab result interpretation
- EMR systems
- Chronic disease management
- Staff supervision
- Technologically-savvy
- Call center metrics
Certification
- Registered Nurse (Compact License)- 2004 to present
Timeline
Contract RN Call Center Remote
Insight Global
10.2025 - 12.2025
RN Population Health Remote
Golden Valley Memorial Hospital
01.2023 - 10.2025
RN Call Center Remote (Migraine)
AssistRx
04.2018 - 02.2021
RN Call Center Remote (Multiple Sclerosis)
TEVA
02.2012 - 04.2018
RN Nurse Consultant (Hybrid)
GEHA
08.2011 - 02.2012
RN Utilization Review
CareCentrix
08.2009 - 08.2011
RN Charge Nurse
Truman Medical Center at Lakewood
02.2008 - 08.2011
RN
Medical Center of Independence
02.2004 - 02.2008
Associate of Applied Science - Nursing
Metropolitan Community College
Personal Information
Title: Registered nurse