Jesse Lorence Szwargulski II
Florissant
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Information Security Specialist
Defense Information Systems Agency, DISA
07.2023 - Current
- Optimized patch management process, resulting in timely system updates without impacting business operations or user experience.
- Consulted with team members to assess flawed root causes and plan for remediation.
- Coordinated disaster recovery efforts, enabling faster restoration of critical systems following unforeseen events or outages.
- Collaborated with cross-functional teams to successfully implement secure system architectures based on best practices.
- Evaluated emerging security technologies, recommending solutions that aligned with the organization''s objectives and risk appetite.
NOC Manager
Leidos
06.2022 - 07.2023
- Provided expert technical guidance, interpretation, and implantation oversight of information security and advising leadership on new technological developments
- Spearheaded root cause analysis efforts following major incidents, identifying corrective actions to prevent recurrence.
- Primary liaison between JRSS, Senior Management, Government, and other NOCs providing both oral and written communications to provide updates
- Served as principal technical authority and lead specialist, leading major network project, and direction a group of IT specialist in various duties and projects
- Maintained presence on troubleshooting conference calls to ensure efforts remained on tasks and answer questions for customers while assisting techs in troubleshooting efforts
- Lead team that worked with customers Local Area Network (LAN) and Wide Area Network (WAN) to troubleshoot and evaluate reason for outages
- Performed standard managerial duties including Staff Scheduling, Timecard Compliance, Quarterly Career Discussions, Annual Performance Reviews, Performance Raises, and interviewing new candidates
- Worked to cross-train JRSS technicians in the MPLS and Transport Cores
NOC Day Shift Lead
Leidos
06.2020 - 06.2022
- Primary liaison between TRIP, Senior Management, Government, and other NOCs providing both oral and written communications to provide updates
- Maintained presence on troubleshooting conference calls to ensure efforts remained on tasks and answer questions for customers while assisting techs in troubleshooting efforts
- Lead team that worked with customers Local Area Network (LAN) and Wide Area Network (WAN) to troubleshoot and evaluate reason for outages
- Performed standard managerial duties including Staff Scheduling, Timecard Compliance, Quarterly Career Discussions, Annual Performance Reviews, Performance Raises, and interviewing new candidates
- Provided expert technical guidance, interpretation, and implantation oversight of information security and advising leadership on new technological developments
- Created new or rewrote NOC Work Instructions to ensure controllers had clear guidance on differing aspects of job requirements
- Primary Lead in redeveloping NOC work flow to split responsibility between focused groups will ensuring continued increase of communication between groups, which saw the ticket queue drop from nearly 1000 active tickets to under 300 within three months
- Researched and Formulated responses to customer Request for Information (RFIs) regarding both After Action Reports (AARs) and NOC Standard Operating Procedure (SOP)
Team Leader Specialist (E-4) Indirect Fire Infantry
National Guard (US Army)
09.2012 - 09.2020
- Responsible to ensure equipment is well maintained and operational for the safety of myself as well as my team
- The ability to quickly adapt and remain proficient and effective, in an ever-changing battlespace
- Ensuring the accuracy of relayed information during stressful and chaotic events
- Provided first aid
- Part of Quick Reaction Force during State of Emergency Duty during Ferguson Riots
Tier I Network Controller/Subject Matter Expert (SME)
Netservices
02.2018 - 06.2020
- Company Overview: GSMO/GSMOII, Tier I Network Controller/Subject Matter Expert (SME), DISA / Scott Air Force Base, IL
- Uses GTMS
- Monitor alarms and errors on the network
- Troubleshooting circuits from Fractional T-1 to OC-192 (including SDH counterparts) through Layer 1, 2, & 3 of the OSI model
- Trouble shooting DISN Dense Wave Division Multiplexing (DWDM) and Multi-Label Packet Switching (MPLS) Core
- Log into routers and switches to troubleshoot alarms
- Diagnosing and resolving network problems and ensuring rigorous application of information and security/information assurance practices
- Coordinating offsite trouble shooting with customer technicians and Commercial Vendors
- Reengineering static circuit around higher level outage to ensure maximum uptime and staying within SLA standards
- Training and instructing new hires in proper trouble shooting techniques, including creation of a training task list
- Worked with customers Local Area Network (LAN) and Wide Area Network (WAN) to troubleshoot and evaluate reason for outages
- Scheduled, Coordinated, Submitted, and Conducted, Authorized Service Interruptions (ASIs) to resolve non-services impacting issues before they became service impacting
- GSMO/GSMOII, Tier I Network Controller/Subject Matter Expert (SME), DISA / Scott Air Force Base, IL
Residential Technician
Charter Communications
01.2014 - 02.2018
- Installing cable services using both existing, and new infrastructure; within a wide variety of floor plans
- Experienced in installing wired phone networks, as well as wired and wireless local area network (LANs) for personal use and Small Office/Home Office
- Troubleshooting and repairing network and computer issues within a limited timeframe
- Educated Customers on types of cable services, how to use their new installed equipment, and addition services options providing both pros and cons
- Responsible for Company vehicle, tools, and electronic equipment
Cell Tower Technician/Tiger Team
Faith Technologies
08.2013 - 12.2013
- Delivered and install LTE radios and Antennas to upgrade towers
- Installed both new fiber optic and high voltage electrical cables
- Configured LTE radios to be received and accessible to local servers in tower shack
- Excavated and performed site preparation for incoming fiber
- Used DC power applications such as power plant upgrades, replacements and battery maintenance
- Responded to Cell outages to troubleshoot equipment on remote towers
Retail Associate
Cabela's
09.2010 - 08.2013
- Assisted customer in selecting correct equipment on clothing depending upon their needs
- Kept accurate inventory of department, for product on the floor and in warehouse
- Made recommendation to Leadership about what product from the catalog should be brought into store
- Restocked, cleaned, and maintained department on a daily basis
Education
DeSmet Jesuit High School - Graduate
DeSmet Jesuit High School
St. Louis Community College System - General Studies
St. Louis Community College System
01.2012
Virginia Military Institute - History
Virginia Military Institute
01.2009
Skills
- Leadership/Manager
- Troubleshooting/Problem Solving
- LAN/WAN
- Attention to Detail
- Transport/IP
- DWDM/TDM
- WCF
- MPLS
- Customer Service
Security Clearance
Top Secret/SCI
Certification
- CompTIA Security+
- CompTIA Networking+
- Ciena Optical Communications - Associate
Timeline
Information Security Specialist
Defense Information Systems Agency, DISA
07.2023 - Current
NOC Manager
Leidos
06.2022 - 07.2023
NOC Day Shift Lead
Leidos
06.2020 - 06.2022
Tier I Network Controller/Subject Matter Expert (SME)
Netservices
02.2018 - 06.2020
Residential Technician
Charter Communications
01.2014 - 02.2018
Cell Tower Technician/Tiger Team
Faith Technologies
08.2013 - 12.2013
Team Leader Specialist (E-4) Indirect Fire Infantry
National Guard (US Army)
09.2012 - 09.2020
Retail Associate
Cabela's
09.2010 - 08.2013
St. Louis Community College System - General Studies
St. Louis Community College System
- CompTIA Security+
- CompTIA Networking+
- Ciena Optical Communications - Associate
DeSmet Jesuit High School - Graduate
DeSmet Jesuit High School
Virginia Military Institute - History
Virginia Military Institute
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