Jesse Coley
Saint Charles
Summary
Professional technician with strong track record of refurbishing and repairing business phones and other equipment. Known for resourcefulness and troubleshooting ability, contributing to team success and meeting dynamic workplace needs. Expertise in diagnostics, soldering, and ensuring operational efficiency.
Overview
16
16
years of professional experience
Work History
Repair Technician
SoTel Systems
10.2012 - 02.2025
- Diagnosed and repaired problems with electrical and mechanical systems.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Completed daily logs for management review.
- Maintained inventory of repair supplies and ordered parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Optimized inventory management, ensuring all necessary repair parts were readily available without overstocking.
- Enhanced team productivity with organization of workspace for optimal access to tools and equipment.
- Facilitated knowledge sharing among repair team, leading to more efficient problem-solving and skill development.
Deli Clerk
Dierbergs
03.2009 - 10.2012
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Implemented creative display techniques for deli items, increasing sales through visual appeal.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Courtesy Clerk
Dierbergs
10.2008 - 03.2009
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
Bachelor of Science - Electronics And Communications Engineering
ITT Technical Institute
Earth City, MO06-2012
Skills
- Customer service
- Verbal and written communication
- Supply ordering
- Operations management
- Excel spreadsheets
- Electrical troubleshooting
- Soldering proficiency
- Problem-solving
- Computer skills
Timeline
Repair Technician
SoTel Systems
10.2012 - 02.2025
Deli Clerk
Dierbergs
03.2009 - 10.2012
Courtesy Clerk
Dierbergs
10.2008 - 03.2009
Bachelor of Science - Electronics And Communications Engineering
ITT Technical Institute
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