Jess Kimble Jr.
Warrensburg
Summary
Senior Field Service Manager with extensive experience in managing field operations and coordinating cross-functional teams to resolve complex service issues. Implemented process improvements that significantly enhanced customer satisfaction and service delivery efficiency.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Senior Field Service Manager
ACPI/Cabinetworks Group
Ann Arbor
09.2004 - 01.2025
- Managed field service operations, achieving timely installations and repairs.
- Coordinated cross-functional teams to resolve complex service issues, enhancing customer satisfaction.
- Implemented process improvements, increasing efficiency in service delivery and customer satisfaction.
- Developed training programs for technicians, improving service quality and technician proficiency.
- Traveled nationwide to assist teams in meeting project deadlines.
- Reviewed job aspects upon completion to reduce callbacks.
- Provide telephone support to customers by determining the cause of an issue and explaining the most effective solutions.
- Worked with installers to make sure products are installed per company and customer standards.
- Calculated cabinet measurements and placed orders according to client specifications.
- Recruited and hired installation contractors to manage project assignments.
- Operate power tools according to company safety procedures.
Warehouse Manager
Canac Kitchens
Elk Grove Village
11.2001 - 08.2004
- Managed daily warehouse operations, optimizing inventory management and order fulfillment.
- Streamlined processes to improve workflow efficiency and reduce operational delays.
- Implemented safety protocols, enhancing workplace safety and compliance standards.
- Trained and mentored staff on best practices for material handling and equipment operation.
- Assessed supplies and product inventory for quality and quantity control.
- Maintained accurate documentation and records to minimize errors in processing and delivery.
- Completed timely and accurate daily logs to keep internal reporting and track material movement.
Warehouse Manager
Triangle Pacific
Elgin
11.1993 - 11.2001
- Streamlined processes to enhance workflow efficiency and minimize operational delays.
- Managed supply chain logistics, coordinating suppliers to optimize stock levels.
- Coordinated schedules for product receipt and delivery to achieve timely logistics.
- Efficiently loaded and unloaded trucks daily to maintain inventory flow.
- Oversaw equipment maintenance and warehouse condition, identifying and ordering necessary repairs and replacements.
- Kept documentation and records accurate and up to date.
- Evaluated supplies and product inventory to check for quality and quantity issues.
- Evaluated incoming shipments for quality issues and processed unacceptable material for return.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Loader and Spotter
JT's General Store
Barrington
06.1987 - 11.1993
- Operated forklifts and loaders to transport materials, enhancing workflow within warehouse.
- Coordinated loading and unloading processes to ensure on-time delivery of products.
- Monitored inventory levels, maintaining accurate records of shipments to support operational efficiency.
- Trained new employees on safe handling procedures and equipment operation protocols.
Education
High School Diploma -
Dundee-Crown High School
Carpentersville, IL06-1985
Skills
- Project management
- Field management
- Service operations management
- Scheduling jobs
- Safety compliance
- OSHA certification
- Contractor relationships
- Blueprint knowledge
- Install procedures knowledge
- Power tool operation
- Microsoft proficiency
Certification
30-hour OSHA Certification
Awards
President Club Award
Received President Club Award for excellent customer service for going over and beyond to assist others across the country.
Timeline
Senior Field Service Manager
ACPI/Cabinetworks Group
09.2004 - 01.2025
Warehouse Manager
Canac Kitchens
11.2001 - 08.2004
Warehouse Manager
Triangle Pacific
11.1993 - 11.2001
Loader and Spotter
JT's General Store
06.1987 - 11.1993
High School Diploma -
Dundee-Crown High School