Jerrah Shoemaker-Havlin
Springfield
Summary
Accomplished in enhancing customer experiences and streamlining operations, I leveraged my product knowledge expertise and strong communication skills at Flora Farms to significantly improve service delivery and operational efficiency. My adeptness in regulatory compliance and ability to educate customers on THC & CBD products have been pivotal in driving sales growth and fostering a supportive, informed community.
Overview
2025
2025
years of professional experience
Work History
Assistant General Manager
Flora Farms
02.2024 - Current
- Conducted financial analysis for informed strategic planning.
- Addressed service gaps to promote seamless customer experiences.
- Fostered a collaborative environment for enhanced team performance.
- Streamlined operational processes by identifying inefficiencies.
- Coordinated scheduling for maximized staff productivity.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Sales Lead
Flora Farms
12.2023 - 02.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Orchestrated seamless product transitions, minimizing customer disruptions.
- Enhanced team morale and cohesion through regular motivational sessions and incentives.
- Optimized inventory management to meet sales demand without overstocking.
Inventory Specialist
Flora Farms
07.2023 - 12.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Optimized order fulfillment process, reducing time from order placement to shipment.
- Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
Budtender
Flora Farms
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Head Bartender
Rise
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Extended Services Coordinator
Preferred Family Healthcare
02.2021 - 03.2022
- Increased employee retention by implementing effective training programs and providing ongoing support.
- Developed customized training materials tailored to various skill levels, improving employee retention rates.
- Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
- Developed and maintained communication channels for team members to promote collaboration and clarity in project goals.
- Created tracking tools to monitor project milestones and deliverables.
- Entered data, generated reports, and produced tracking documents.
- Educated clients on their rights and responsibilities within the social services system to empower informed decisionmaking.
- Assisted families in navigating social services systems, increasing access to essential resources and supports.
- Assisted individuals in completing applications for social services benefit programs.
- Served as a liaison between clients and community resources including healthcare providers and social services agencies.
- Helped individuals to provide education and understanding of available social services.
- Coordinated with other social services agencies to ensure continuity of care for clients transitioning between programs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Enhanced client experience by providing empathetic and culturally sensitive support in a social services setting.
- Provided referrals to relevant social services agencies based on individual client needs and eligibility criteria.
- Established and maintained a wide network of professional contacts within the social services sector, enabling rapid access to additional resources as needed for client success.
- Connected clients with appropriate community resources and social services to support their long-term success.
- Assisted clients in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Maintained strict confidentiality when dealing with sensitive client information, adhering to all privacy regulations and guidelines.
- Participated in cross-functional projects aimed at improving overall department efficiency and effectiveness in handling employment matters.
Assistant General Manager
KMAC Enterprises
06.2017 - 02.2018
- Increased employee retention by implementing effective training programs and providing ongoing support.
- Developed customized training materials tailored to various skill levels, improving employee retention rates.
- Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
- Developed and maintained communication channels for team members to promote collaboration and clarity in project goals.
- Created tracking tools to monitor project milestones and deliverables.
- Entered data, generated reports, and produced tracking documents.
- Educated clients on their rights and responsibilities within the social services system to empower informed decisionmaking.
- Assisted families in navigating social services systems, increasing access to essential resources and supports.
- Assisted individuals in completing applications for social services benefit programs.
- Served as a liaison between clients and community resources including healthcare providers and social services agencies.
- Helped individuals to provide education and understanding of available social services.
- Coordinated with other social services agencies to ensure continuity of care for clients transitioning between programs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Enhanced client experience by providing empathetic and culturally sensitive support in a social services setting.
- Provided referrals to relevant social services agencies based on individual client needs and eligibility criteria.
- Established and maintained a wide network of professional contacts within the social services sector, enabling rapid access to additional resources as needed for client success.
- Connected clients with appropriate community resources and social services to support their long-term success.
- Assisted clients in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Maintained strict confidentiality when dealing with sensitive client information, adhering to all privacy regulations and guidelines.
- Participated in cross-functional projects aimed at improving overall department efficiency and effectiveness in handling employment matters.
Education
High School -
Parkview High School
Springfield05.2017
Skills
- Supporting medical patients
- Product merchandising
- Patience and empathy
- Customer education
- Product knowledge expertise
- Regulatory compliance
- THC & CBD products
- Strong communication and interpersonal skills
Timeline
Assistant General Manager
Flora Farms
02.2024 - Current
Sales Lead
Flora Farms
12.2023 - 02.2024
Inventory Specialist
Flora Farms
07.2023 - 12.2024
Extended Services Coordinator
Preferred Family Healthcare
02.2021 - 03.2022
Assistant General Manager
KMAC Enterprises
06.2017 - 02.2018
Budtender
Flora Farms
Head Bartender
Rise
High School -
Parkview High School
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