Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jeremy Lawton

Pacific

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Demonstrates exceptional customer service, multitasking, and time management skills. Committed to delivering positive and memorable experiences for customers.

Overview

15
15
years of professional experience

Work History

Store Manager

Firestone Auto Care
Kirkwood
07.2017 - 04.2025
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Commercial Manager

AutoZone
Ellisville
03.2010 - 07.2017
  • Resolved customer complaints related to defective or damaged goods in a timely manner.
  • Processed returns, exchanges and refunds according to store policies.
  • Ensured compliance with safety regulations in handling chemicals and hazardous materials related to automotive parts.
  • Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
  • Assessed customer needs and provided appropriate parts solutions.
  • Organized storage areas to ensure efficient retrieval of products.
  • Cross-referenced part numbers between different manufacturers' catalogs.
  • Verified accuracy of orders against invoices and delivery slips.
  • Inspected returned parts for defects, damage or wear.
  • Communicated effectively with vendors regarding pricing, product availability and delivery schedules.
  • Provided technical advice on the selection, installation and maintenance of automotive parts.
  • Provided excellent customer service while assisting customers at the counter or over the phone.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Coordinated and executed daily parts deliveries to local businesses.

Education

GED -

Pacific High School
Pacific, MO
05-1999

Skills

  • Sales strategies
  • Inventory management
  • Customer service
  • Employee training
  • Financial reporting
  • Promotional events
  • Relationship building
  • Team leadership
  • Conflict resolution
  • Cash handling
  • Staff scheduling
  • Problem solving
  • Staff supervision
  • Accurate money handling
  • Documentation and reporting
  • Verbal and written communication
  • Store opening and closing
  • Bank and safe deposits
  • Work Planning and Prioritization

Accomplishments

  • Store of the Month (several occasions)
  • President's Trophy 2024

References

References available upon request.

Timeline

Store Manager

Firestone Auto Care
07.2017 - 04.2025

Commercial Manager

AutoZone
03.2010 - 07.2017

GED -

Pacific High School

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Jeremy Lawton