Jeremiah Marks
Louisiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Manager
Foley Equipment
10.2021 - Current
- Led a team of technicians to successfully complete field repairs, enhancing customer satisfaction and loyalty.
- Coordinated service schedules and resource allocation to maximize equipment uptime and minimize disruptions.
- Developed training programs for technicians, improving skills and performance in complex machinery diagnostics.
- Implemented quality control measures that reduced rework rates and increased first-time fix ratios significantly.
- Streamlined communication between departments to facilitate prompt resolution of technical issues affecting clients.
- Facilitated cross-functional collaboration with sales and support teams to enhance client engagement strategies effectively.
- Advocated for safety compliance initiatives, resulting in a safer work environment for all team members.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
Service Technician
Beard Implement
08.2021 - 10.2021
- Conduct routine inspections to identify and address machinery performance issues.
- Collaborate with team members on complex repair tasks to enhance efficiency.
- Maintain accurate service records in compliance with company protocols and standards.
- Utilize diagnostic tools to troubleshoot equipment malfunctions effectively.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Wiese USA Hannibal, MO
10.2019 - 08.2021
- Performed diagnostic and preventative maintenance on machinery to enhance operational efficiency and reduce downtime.
Mechanic
Bowling Green Chevrolet, Bowling Green, MO
06.2014 - 09.2019
- Analyzed and assessed various vehicle systems to identify and resolve mechanical issues.
- Diagnosed and resolved issues across various automotive systems, encompassing engine, transmission, electrical, and HVAC, to enhance reliability and functionality.
Store Manager
Valvoline, Bowling Green, MO
03.2013 - 08.2013
- Facilitated efficient workflow by coordinating daily duties and schedules for team members.
- Engaged with customers to provide comprehensive support regarding repair processes.
- Daily record keeping of financial transactions.
Mechanic
AA Automotive, Frankford, MO
04.2011 - 01.2013
Education
High school diploma - General education courses
Bowling Green High School
Bowling Green, MOSkills
- Managing service operations
- Scheduling jobs
- Health and safety compliance
- Field operations
- Staff management
- Payroll management
- Tool and equipment maintenance
- Scheduling coordination
Certification
Certified by General Motors in most automotive systems including Electrical, Hvac, and Hydraulic systems.
Timeline
Field Service Manager
Foley Equipment
10.2021 - Current
Service Technician
Beard Implement
08.2021 - 10.2021
Service Technician
Wiese USA Hannibal, MO
10.2019 - 08.2021
Mechanic
Bowling Green Chevrolet, Bowling Green, MO
06.2014 - 09.2019
Store Manager
Valvoline, Bowling Green, MO
03.2013 - 08.2013
Mechanic
AA Automotive, Frankford, MO
04.2011 - 01.2013
High school diploma - General education courses
Bowling Green High School