Summary
Overview
Work History
Education
Skills
Certification
Reading and Socialize with people
Languages
Timeline
Generic
Jenus Shum

Jenus Shum

Macao

Summary

Athletic Fashion Model versed in web, catalog, print and other shoot types. Highly effective on photoshoots and try ons from designers and maintain composure in high-pressure environments. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Model

Freelance
01.2021 - Current
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Developed growing contacts networks to secure regular work.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Modeled garments such as dresses, coats, underclothing, and swimwear.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
  • Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
  • Created looks according to brand directives through photographer, stylist and makeup artist collaboration.
  • Understood fashion trends to accurately portray brand and client briefs.
  • Kept up with personal care to cut down on wait times for hair, makeup and styling.
  • Assisted makeup artists and hair stylists in creating original, unique looks for varied shoots.
  • Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
  • Met changing needs of diverse runway shows and events for flexible support.

Tutor

Macau
01.2021 - 07.2023
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Collaborated with parents to develop appropriate tutoring lessons.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Leveraged technology to accelerate learning by proving students with easy-to-access information.

Intern

Four Seasons
01.2023 - 06.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Receptionist

Meg Star
07.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.

Volunteer

Services For The Elderly
01.2020 - 02.2020
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Guided troubled individuals to tools and resources necessary for healing.

Salesman

Giordano International
01.2019 - 09.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Drove team revenue totals by bringing in top sales numbers.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Trained and mentored new sales representatives.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

Education

Bachelor of Hotel Management - Hotel Management

Macao Institute For Tourism Studies
Our Lady Of Carmel's Parish, Macao
06.2024

Foundation Course - Business, Economics, Law And Social Sciences

University of Surrey
Stag Hill, University Campus, Guildford GU2 7XH, U
07.2021

High School Diploma -

Ruthin School
Mold Rd, Ruthin LL15 1EE, UK
07.2020

High School Diploma -

Macau Anglican College
Macau
07.2018

Skills

  • Product Promotion
  • Interpretive Posing
  • Height: 168cm
  • Adaptable and Flexible
  • Social Media Presence
  • Clothing Modeling
  • Cooperative and Positive Attitude
  • Reliable and Responsible
  • Socially Perceptive

Certification

Harvard course : PH211x: improving your business through a culture of health

Harvard course : Team management

Reading and Socialize with people

My hobbies of reading and socializing with people are integral parts of my life. They not only provide me with intellectual stimulation and personal growth but also offer opportunities to connect with individuals who share similar interests. Through reading, I expand my knowledge and cultivate my imagination, while socializing allows me to engage in meaningful conversations and forge connections with others. These hobbies reflect my curiosity, love for learning, and desire to build meaningful relationships, which I believe are essential qualities in both personal and professional endeavors. 

Languages

Chinese (Cantonese)
Native language
Chinese (Mandarin)
Proficient
C2
English
Proficient
C2
Korean
Elementary
A2

Timeline

Intern

Four Seasons
01.2023 - 06.2023

Model

Freelance
01.2021 - Current

Tutor

Macau
01.2021 - 07.2023

Receptionist

Meg Star
07.2020 - 02.2021

Volunteer

Services For The Elderly
01.2020 - 02.2020

Salesman

Giordano International
01.2019 - 09.2019

Bachelor of Hotel Management - Hotel Management

Macao Institute For Tourism Studies

Foundation Course - Business, Economics, Law And Social Sciences

University of Surrey

High School Diploma -

Ruthin School

High School Diploma -

Macau Anglican College
Jenus Shum