Professional Summary
Overview
Work History
Education
Skills
Personal Information
Timeline

Jennifer Dubois

Missouri Dept of Social Services
Portageville
2027
years of professional experience

I am a collaborative individual with expertise in providing exemplary service regarding benefits support, knowledgeable in state and federal regulations and maintaining confidentiality. Able to maintain a full-time position that offers professional challenges utilizing interpersonal skills, with excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Work History

Training Unit Producer

4 Months
State Of Missouri Department Of Social Services | 06.2026 - Current

Supported learning management system updates while maintaining accurate enrollments and course tracking.

Provided learner support for registration access issues and training inquiries to maintain uninterrupted learning workflows.

Prepared training rooms and virtual meeting setup to support on-time session readiness.

Created training-ready materials for skills development classes, supporting curriculum delivery and participant engagement.

Benefit Program Technician

20 Years 2 Months
Missouri Dept of Social Services | 08.2006 - Current
  • Observed strict procedures to maintain data and participant confidentiality.
  • Explained benefits to participants in easy to understand terms in order to educate each on available options.
  • Checked benefits for accuracy and inputted all data into FAMIS.

Substitute Teacher, K-12

Portageville School District and North Pemiscot County Special | 2005 - 2006
  • Adapted quickly to classroom routines, maintaining instruction continuity across K-12 grade levels.
  • Implemented teacher lesson plans, ensuring students completed assignments and stayed on task.
  • Managed classroom behavior with consistent expectations and calm redirection.
  • Supported special education accommodations, following individual student needs and staff directions.
  • Recorded attendance, collected assignments, and communicated updates to permanent teachers.

Education

Associate Of Arts - General Studies

Arkansas Northeastern College | Blytheville, AR | 05.2006

Skills

Benefits explanation
Proficient in FAMIS
Current
Genesys
Documentation and reporting
Active Listening
Attention to Detail
Organization and Time Management

Personal Information

Title: MO Dept of Social Services Family Support Division Benefit Program Technician

Timeline

Training Unit Producer

State Of Missouri Department Of Social Services
06.2026 - CurrentRead More

Benefit Program Technician

Missouri Dept of Social Services
08.2006 - CurrentRead More

Arkansas Northeastern College

Associate Of Arts from General Studies
Read More

Substitute Teacher, K-12

Portageville School District and North Pemiscot County Special
2005 - 2006Read More
Jennifer Dubois