Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Zeigler

Parkville,MO

Summary

Dedicated customer service professional with over 15 years of experience in delivering exceptional support across various platforms. Proficient in customer service and technical troubleshooting/help desk support. Adept at managing complex customer interactions with empathy and efficiency, ensuring high levels of satisfaction and compliance with industry standards.

Overview

20
20
years of professional experience

Work History

Service Operations Manager

KC Pro Decks
10.2022 - Current
  • Developed and executed strategic marketing plans, increasing brand visibility and online engagement.
  • Managed 15-30 customer inquiries daily - via phone, email, and social media and online platforms, ensuring timely and effective responses.
  • Implemented CRM tools to improve communication and customer satisfaction.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Hired, trained and supervised team of service staff members to meet business goals.

Technology Integration Specialist

PrintIQ
03.2023 - 09.2023
  • Provided expert-level technical support and customer service via digital communication platforms - resolving 20-30 tickets per day.
  • Assisted users with troubleshooting, account setup, and technical issues through online channels in a call center environment.
  • Collaborated with development teams to relay user feedback and improve platform functionality.
  • Oversaw implementation and application of SaaS tools across entire company system.

Senior Integration Specialist

ATZ Technology
01.2006 - 01.2023
  • Tracked and resolved 20-30 customer tickets per day, while providing an excellent user experience.
  • Managed online inquiries and technical support via multiple channels, including chat and email.
  • Created and maintained knowledge base articles for customer self-service.

Sr. Technical Support / Quality Assurance

Apple Inc.
01.2014 - 01.2021
  • Provided customer and technical support via online platforms, ensuring positive brand interaction.
  • Troubleshot and resolved software and hardware issues with precision.
  • Consistently ranked in the top 5% of employees for customer satisfaction.
  • Remote

Advocacy Coordinator / Technical Implementation Specialist

DDC Public Affairs
01.2006 - 01.2014
  • Managed and moderated social media campaigns, increasing engagement by 5,000+ followers.
  • Advocated for healthcare benefits for constituents.
  • Assisted customers with completing healthcare documents via phone support.
  • Developed WordPress-based websites with SEO optimization to improve visibility.
  • Created visually appealing graphics and content to enhance online engagement.
  • Remote

Education

Associate of Arts -

Tarrant County College
Fort Worth
05.2014

Skills

  • Customer service management
  • Data entry proficiency
  • Customer support via chat, email, and phone
  • Ticketing system administration
  • Experienced in utilizing Microsoft Office applications
  • Proficient in Salesforce and Zendesk
  • Excellent Verbal and Written Communication
  • Empathy and Active Listening
  • Problem-Solving and Conflict Resolution
  • Adaptability in fast-paced settings

Timeline

Technology Integration Specialist

PrintIQ
03.2023 - 09.2023

Service Operations Manager

KC Pro Decks
10.2022 - Current

Sr. Technical Support / Quality Assurance

Apple Inc.
01.2014 - 01.2021

Senior Integration Specialist

ATZ Technology
01.2006 - 01.2023

Advocacy Coordinator / Technical Implementation Specialist

DDC Public Affairs
01.2006 - 01.2014

Associate of Arts -

Tarrant County College

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Jennifer Zeigler