Jennifer Wolf
St. Charles
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Travel Advisor/Planner
The Vacation Company
02.2023 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Lead Inventory Coordinator
Thermofisher Scientific
02.2020 - Current
- Improved efficiency by organizing storage areas and optimizing space utilization.
- Conducted regular audits of inventory records to maintain accurate data.
- Reduced discrepancies, reconciling inventory counts with system records.
- Enhanced operational efficiency by implementing improved inventory tracking systems.
- Tracked inventory trends to prevent overstocking and reduce waste.
- Streamlined inventory procedures to enhance workflow and reduce delays.
- Enhanced accuracy with regular cycle counts and spot-checks of inventory.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
CSR Trainer
Store Supply Warehouse
08.2019 - 02.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Inventory/Procurement Manager
Amerisourcebergen
07.2017 - 08.2019
- Strengthened vendor relationships by negotiating favorable terms and agreements.
- Developed procurement strategies for cost reduction and efficiency improvement.
- Improved procurement processes by implementing best practices.
- Achieved cost savings with strategic supplier negotiations.
- Managed supplier performance to enhance delivery and quality compliance.
Overnight Load Analyst
XPO Logistics
09.2016 - 07.2017
- Enhanced data accuracy by conducting thorough analysis and verifying information.
- Conducted comprehensive market research to support strategic decision-making.
- Improved reporting efficiency by streamlining data collection processes.
- Analyzed trends, providing insights for better planning.
Office Manager
Amerisourcebergen
07.2014 - 09.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Associate of Applied Science - Medical Assisting
Sanford Brown College
St. Peters, MO05-2010
Ritenour High School
St. John, MO01.2000
Skills
- Excellent customer service
- Team player attitude
- Inventory management
- Stock control
- Order processing
- Contract management
- Cost reduction
- Inventory control
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
Certification
- Certified Supply Chain Professional (CSCP)
- Six Sigma Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Travel Advisor/Planner
The Vacation Company
02.2023 - Current
Lead Inventory Coordinator
Thermofisher Scientific
02.2020 - Current
CSR Trainer
Store Supply Warehouse
08.2019 - 02.2020
Inventory/Procurement Manager
Amerisourcebergen
07.2017 - 08.2019
Overnight Load Analyst
XPO Logistics
09.2016 - 07.2017
Office Manager
Amerisourcebergen
07.2014 - 09.2016
Associate of Applied Science - Medical Assisting
Sanford Brown College
Ritenour High School
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