Jennifer Walls
Jefferson City
Summary
Dynamic leader with proven expertise in inventory management and customer service, honed at Cricket Wireless. Excelled in enhancing customer satisfaction and team efficiency through innovative store merchandising and effective staff supervision. Demonstrated ability to boost sales and minimize discrepancies, showcasing a blend of strategic problem-solving and organizational skills.
Overview
1
1
year of professional experience
Work History
Store Manager
Cricket Wireless
11.2024 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Mosers Deli
04.2024 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Casey's General
09.2023 - 04.2024
Education
Associate Degree In Nursing - Medical Administration
Everest Institute
San Antonio, TX03.2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Inventory control
- Supply ordering
- Store displays
- Staff supervision
- Product merchandising
Timeline
Store Manager
Cricket Wireless
11.2024 - 02.2025
Assistant Store Manager
Mosers Deli
04.2024 - 11.2024
Assistant Store Manager
Casey's General
09.2023 - 04.2024
Associate Degree In Nursing - Medical Administration
Everest Institute
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