Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Thompson

Troy

Summary

Dynamic professional with extensive experience at Cardinal Health and McKesson, excelling in project management and customer relationship management. Proven track record in enhancing operational efficiency and implementing process improvements, leading to increased customer satisfaction. Skilled in data analysis and emergency response coordination, adept at driving team success in high-pressure environments.

Overview

22
22
years of professional experience

Work History

Lead Reclamation Associate

Cardinal Health
Saint Charles
01.2022 - Current
  • Supported team members in daily project tasks and workflow management.
  • Maintained project documentation and ensured timely updates to records.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Handled correspondence and communication between departments effectively.

Emergency Dispatcher

Lincoln County 911
Troy
05.2021 - 01.2022
  • Monitored emergency calls and assessed situations for appropriate response.
  • Operated radio systems to relay critical information to responders.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Utilized mapping software to determine optimal routing for emergency vehicles.

Returns Lead

McKesson
O'Fallon
10.2003 - 05.2021
  • Supervised team members in daily return operations and customer service.
  • Implemented process improvements for faster product returns and inventory management.
  • Collaborated with cross-functional teams to enhance customer satisfaction through returns.
  • Audited warehouse operations for adherence to established return processes.

Education

High School Diploma -

Winfield R IV
Winfield, MO
05-1998

Skills

  • Project management
  • Data analysis
  • Documentation management
  • Emergency response coordination
  • Customer relationship management
  • Inventory control

Timeline

Lead Reclamation Associate

Cardinal Health
01.2022 - Current

Emergency Dispatcher

Lincoln County 911
05.2021 - 01.2022

Returns Lead

McKesson
10.2003 - 05.2021

High School Diploma -

Winfield R IV

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Jennifer Thompson