Jennifer Smith
Kansas City
Summary
Detail-oriented professional with extensive experience in casino operations. Skilled in enforcing policies and enhancing customer service through effective problem-solving and teamwork, ensuring regulatory compliance and a memorable guest experience.
Overview
20
20
years of professional experience
Work History
Slot Supervisor
Bally's Casino
Kansas City, MO
01.2018 - Current
- Supervised daily operations of slot machine area, ensuring compliance with regulatory standards.
- Trained and mentored staff on best practices for customer service and machine maintenance.
- Ensured adherence to casino policies while fostering a positive team environment among staff members.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
Dual Rate Assistant Casino Manager
Isle of Capri Casino
Kansas City, MO
08.2014 - 06.2018
- Supervised daily operations to ensure compliance with gaming regulations and policies.
- Conducted regular performance reviews for employees, identifying areas of improvement and setting achievable goals.
- Monitored gaming floor activity to ensure compliance with regulatory requirements and internal controls.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Developed training programs for staff, enhancing service quality and operational efficiency.
Slot Attendant
Isle of Capri Casino
Kansas City, MO
09.2006 - 08.2014
- Monitored slot machine performance and ensured compliance with gaming regulations.
- Provided exceptional customer service to enhance guest experience and resolve inquiries.
- Conducted routine maintenance checks on machines to ensure optimal functionality.
- Assisted guests in understanding machine operations and game rules for improved engagement.
- Trained new staff on operational procedures and best practices for slot management.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Connected with guests on personal level to build loyalty.
Education
General Studies/ Paralegal Studies
Maple Woods Community College
Kansas City, MOSkills
- Cash handling expertise
- Employee training
- Policy enforcement
- Slot machine expertise
- Customer complaint resolution
- Casino regulations compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Slot Supervisor
Bally's Casino
01.2018 - Current
Dual Rate Assistant Casino Manager
Isle of Capri Casino
08.2014 - 06.2018
Slot Attendant
Isle of Capri Casino
09.2006 - 08.2014
General Studies/ Paralegal Studies
Maple Woods Community College