Open To Work
Jennifer Skillman
Jonesburg
Work Preference
Summary
Detail-oriented patient service representative with extensive treatment knowledge and exceptional communication skills. Proven ability to coordinate effectively between patients and healthcare professionals while providing thorough patient education. Strong commitment to organization and time management ensures efficient service delivery. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Patient Service Representative-Remote
Phoenix Family Medicine
Washington
08.2024 - Current
- Greets and appropriately directs patients via phone calls.
- Complete HMO insurance referrals via the web and over the phone.
- Handled patient check-in and check-out procedures to ensure smooth workflow.
- Complete medication refills as approved by physicians.
- Complete and close out open orders with EHR.
- Complete reports as assigned by Manager.
- Complete assigned Tasks within EHR.
- Coordinated communication between patients and healthcare providers effectively.
- Addressed patient concerns and resolved issues in a timely manner.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Patient Service Representative
Mercy
Warrenton
05.2024 - 08.2024
- Managed patient scheduling and appointment confirmation for efficient clinic operations.
- Assisted patients with insurance inquiries and verification processes daily.
- Handled patient check-in and check-out procedures to ensure smooth workflow.
- Coordinated communication between patients and healthcare providers effectively.
- Addressed patient concerns and resolved issues in a timely manner.
- Maintained medical records and ensured accuracy in patient information systems.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ran credit card batches and balanced deposits on daily basis.
Patient Service Representative
Esse Health
Warrenton
04.2021 - 04.2024
- Greets and appropriately directs patients via phone calls.
- Complete HMO insurance referrals via the web and over the phone.
- Handled patient check-in and check-out procedures to ensure smooth workflow.
- Complete medication refills as approved by physicians.
- Complete and close out open orders with EHR.
- Complete reports as assigned by the manager.
- Complete assigned tasks within the EHR.
- Coordinated communication between patients and healthcare providers effectively.
- Addressed patient concerns and resolved issues in a timely manner.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Patient Service Representative
Mercy
Warrenton
10.2018 - 04.2021
- Managed patient scheduling and appointment confirmation for efficient clinic operations.
- Assisted patients with insurance inquiries and verification processes daily.
- Handled patient check-in and check-out procedures to ensure smooth workflow.
- Coordinated communication between patients and healthcare providers effectively.
- Addressed patient concerns and resolved issues in a timely manner.
- Maintained medical records and ensured accuracy in patient information systems.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ran credit card batches and balanced deposits on daily basis.
Education
Some College (No Degree) - Billing and Coding
Sanford Brown College
City Of Saint Peters, MOSkills
- Electronic health records management
- Insurance verification processes
- Appointment scheduling coordination
- Patient check-in procedures
- HIPAA compliance adherence
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Medical terminology
- Medical insurance
- Insurance verifying
- Appointment reminders
- Payment collection
- Queue management
- Verbal and written communication
- Phone etiquette
Professional References
- Latisha Roach, 636-432-3125
- Tricia Theissen, 573-821-1800
Timeline
Patient Service Representative-Remote
Phoenix Family Medicine
08.2024 - Current
Patient Service Representative
Mercy
05.2024 - 08.2024
Patient Service Representative
Esse Health
04.2021 - 04.2024
Patient Service Representative
Mercy
10.2018 - 04.2021
Some College (No Degree) - Billing and Coding
Sanford Brown College