Detail-oriented supervisor and office manager with experience leading daily operations, training staff, and supporting safe, efficient workflows. Background includes customer communication, work order coordination, invoice processing, accounts payable and receivable, and resolving issues to keep teams organized and customers informed.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Office Manager
Crow Creek Septic Services
Wellington, Colorado
06.2026 - 09.2026
Facilitated front office operations for septic service schedules and customer calls, enhancing service delivery.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Coordinated scheduling for team resources to optimize workflow.
Processed invoices, payments, and account records.
Monitored invoices and payments and ensured accuracy of accounts receivable and payable for financial integrity.
Monitored payments due from clients and promptly contacted clients regarding past due payments.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Prepared permits, estimates, and office correspondence
Supervisor
TGMO
Perryville, MO
07.2022 - 06.2026
Oversaw daily operations, ensuring compliance with safety protocols and procedures.
Trained new staff on operational workflows and best practices, improving team integration and efficiency.
Implemented process improvements that streamlined workflow efficiency across the team.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Conducted regular performance evaluations, providing constructive feedback to team members.
Resolved team conflicts promptly, fostering a collaborative and productive work environment.
Facilitated cross-departmental communication to address and resolve operational challenges.
Monitored inventory levels, coordinating timely replenishment to meet production demands.
Enforced quality control standards, resulting in reduced errors during production processes.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Production supervisor
Facility Concepts
07.2021 - 04.2021
Confer with other supervisors to coordinate operations and activities within or between departments.
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Maintained operations data, including time, production, and cost records, and prepared management reports to inform decision-making.
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and output.
Recommended and implemented measures to enhance employee motivation and improve production methods, equipment performance, and product quality.
Requested materials, supplies, and equipment parts to maintain operational efficiency.
Recorded employees' attendance and hours worked to ensure accurate payroll and compliance with labor regulations.
Recommend or execute personnel actions, such as hirings, evaluations, and promotions.
Production supervisor
Cosmo Cabinets
07.2020 - 12.2019
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Coordinated activities of employees engaged in production, ensuring alignment between inspectors, machine setters, and fabricators.
Confer with other supervisors to coordinate operations and activities within or between departments.
Conducted training for employees in equipment operations and safety procedures, enhancing overall team competency.
Enforce safety and sanitation regulations.
Resolved worker problems and grievances through collaboration with management and team members, fostering a supportive work environment.
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and output.
Requisition materials, supplies, equipment parts, or repair services.
Maintained detailed attendance records for employees, tracking hours worked accurately.
Production supervisor
Select Furniture
12.2019 - 03.2019
Enforce safety and sanitation regulations.
Directed and coordinated activities of employees in production and processing, including inspectors, machine setters, and fabricators, to ensure operational efficiency.
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Configured and calibrated machines to meet production specifications.
Conducted training for employees on equipment operations and safety procedures, enhancing team competency and safety compliance.
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and output.
Recommend or execute personnel actions, such as hirings, evaluations, and promotions.
Manager
Badin Mart
03.2019 - 03.2015
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Instructed staff on effective strategies for handling difficult and complex sales.
Monitored sales activities to ensure customer satisfaction and quality of goods.
Plan budgets and authorize payments and merchandise returns.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Assigned employees specific tasks based on their skills and experience.
Reviewed inventory and sales records to prepare actionable reports for management and budgeting.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Production supervisor
Arrowood, Mtg, LLC
08.2016 - 04.2014
Planned and established work schedules and production sequences to consistently meet production goals.
Recommended and implemented measures to motivate employees, improving production methods and equipment performance.
Conducted employee training in equipment operations and safety procedures to enhance team competency.
Enforce safety and sanitation regulations.
Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and output.
Configured and calibrated machines and equipment for optimal performance.
Education
High School Diploma -
Chaffee High School
Chaffee, MO
05-1991
Skills
Accounts payable
Accounts receivable
Invoice processing
Scheduling coordination
Scheduling
Workflow optimization
Team leadership
Staff coordination
Organizational skills
Customer relationshipships
Effective communication
Problem solving
Conflict resolution
Relationship building
Accomplishments
Supervised team of 15-100 staff members.
Achieved customer satisfaction through effectively helping with production and training
Documented and resolved conflicts which led to better performance and more efficient product qualit.