Detail-oriented Claims Representative experienced in processing claims and training team members. Improved workflow efficiency and enhanced customer satisfaction through strong customer service skills and commitment to compliance and accuracy.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
Dollar Tree
Mountain Grove, MO
12.2025 - 03.2026
Handled cash and electronic payments accurately, ensuring compliance with company policies.
Processed customer transactions efficiently using point-of-sale systems.
Assisted customers in selecting products and addressing inquiries to enhance satisfaction.
Maintained cleanliness and organization of checkout area for optimal customer experience.
Claims Representative
UnitedHealthcare
Mountain Grove, MO
01.2003 - 05.2025
Processed claims efficiently, ensuring compliance with policy guidelines and regulatory requirements.
Reviewed claim submissions for accuracy, identifying discrepancies and resolving issues promptly.
Collaborated with healthcare providers to gather necessary documentation for timely claim resolution.
Trained new team members on claims processing procedures and best practices to enhance team performance.
Served as backup subject matter expert during critical project phases.
OJT new hire classes
Implemented workflow improvements that reduced claim processing time and increased overall efficiency.
Worked productively in a fast-moving work environment to process large volumes of claims.
Education
Associate of Applied Science - Office System Technology
Ozarks Technical Community College
Springfield, MO
Skills
Customer service
Client satisfaction
Cash handling
Cash register operation
Customer complaint resolution
Cash handling
Reliability and punctuality
Patience and composure
Timeline
Customer Service Cashier
Dollar Tree
12.2025 - 03.2026
Claims Representative
UnitedHealthcare
01.2003 - 05.2025
Associate of Applied Science - Office System Technology