Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Phillips

Mountain Grove

Summary

Detail-oriented Claims Representative experienced in processing claims and training team members. Improved workflow efficiency and enhanced customer satisfaction through strong customer service skills and commitment to compliance and accuracy.

Overview

23
23
years of professional experience

Work History

Customer Service Cashier

Dollar Tree
Mountain Grove, MO
12.2025 - 03.2026
  • Handled cash and electronic payments accurately, ensuring compliance with company policies.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in selecting products and addressing inquiries to enhance satisfaction.
  • Maintained cleanliness and organization of checkout area for optimal customer experience.

Claims Representative

UnitedHealthcare
Mountain Grove, MO
01.2003 - 05.2025
  • Processed claims efficiently, ensuring compliance with policy guidelines and regulatory requirements.
  • Reviewed claim submissions for accuracy, identifying discrepancies and resolving issues promptly.
  • Collaborated with healthcare providers to gather necessary documentation for timely claim resolution.
  • Trained new team members on claims processing procedures and best practices to enhance team performance.
  • Served as backup subject matter expert during critical project phases.
  • OJT new hire classes
  • Implemented workflow improvements that reduced claim processing time and increased overall efficiency.
  • Worked productively in a fast-moving work environment to process large volumes of claims.

Education

Associate of Applied Science - Office System Technology

Ozarks Technical Community College
Springfield, MO

Skills

  • Customer service
  • Client satisfaction
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Cash handling
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Dollar Tree
12.2025 - 03.2026

Claims Representative

UnitedHealthcare
01.2003 - 05.2025

Associate of Applied Science - Office System Technology

Ozarks Technical Community College
Jennifer Phillips