Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER PFAFF

O'Fallon

Summary

Motivated operational leader with a progressive background, demonstrating strong attention to detail and a natural talent for inspiring and guiding individuals towards achieving challenging objectives. Proven success in coordinating district operations and driving profitability through forward-thinking strategies. Adept at maintaining compliance and consistently meeting targets, ensuring smooth and efficient functioning of business operations.

Overview

14
14
years of professional experience

Work History

District Manager

Walgreens
05.2018 - Current
  • Oversee 16 retail store locations to drive an exceptional customer experience and deliver strong business execution resulting in over $50 million in District Retail Product sales and over 1.7 million prescriptions filled annually
  • Partner cross functionally across the organization to drive collaboration and performance in the District, Area and Region
  • Act as the District's main point of contact to address and resolve Human Resources and Employee Relations issues
  • Build strong relationships at all levels including Store, Area and Regional leadership to positively influence others at all levels
  • Manage multiple tasks, projects and deadlines simultaneously
  • Lead change management within District and Area to support company strategy and compliance
  • Prioritize talent development and growth of team
  • Ensure compliance with company policies and procedures as well as federal and state regulations by conducting regular audits of operational practices at each location within the District.

Change Management Consultant

Walgreens
10.2016 - 03.2018
  • Partnered with external consultants along with the Regional Vice President and Director of Pharmacy & Retail Operations to implement new strategies for internal ways of working and problem solving in around 100 retail locations
  • Developed, coordinated and facilitated training sessions to upskill Regional and Area leaders
  • Coordinated and delivered subsequent training meetings for Store leaders
  • Provided strategic 1:1 coaching and feedback to Field leadership to grow capabilities of the leadership team throughout the Region
  • Coached leaders on best practices for managing change effectively, fostering a culture of adaptability within the organization.
  • Leveraged skills like managing upward, leading without authority, change management and authentic leadership to successfully implement roll out of new ways of working and cultural activation

Store Manager

Walgreens
09.2010 - 10.2016
  • Managed several different locations, both rural and urban settings, successfully leading store employees to deliver on day-to-day store operations
  • Maintained proper inventory controls for merchandise and pharmaceuticals to optimize sales and service
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Directed and maintained store merchandising standards to deliver an engaging in-store experience
  • Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
  • Coached and developed team members to build internal talent pipeline and increase team member retention
  • Managed scheduling and payroll to maximize efficiencies, anticipate customer demand while maintaining strict budget control

Education

Bachelor of Science - Business Management

Western Illinois University
Macomb, IL
05.2005

Skills

  • Change Management
  • Strategic Planning
  • Conflict Management & Resolution
  • Process & Performance Improvement
  • Recruiting
  • Hiring
  • Development
  • Compliance
  • Human Resources
  • Employee Relations
  • Time Management
  • Planning
  • Relationship Building

Timeline

District Manager

Walgreens
05.2018 - Current

Change Management Consultant

Walgreens
10.2016 - 03.2018

Store Manager

Walgreens
09.2010 - 10.2016

Bachelor of Science - Business Management

Western Illinois University

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JENNIFER PFAFF