Jennifer Kershaw
Joplin
Summary
Dynamic Patient Health Advocate with proven success at Somatus in enhancing patient satisfaction and reducing hospital readmissions. Skilled in healthcare navigation and research, I effectively advocated for affordable medication access while fostering strong client relationships. Committed to HIPAA compliance and health literacy, I empower clients to make informed healthcare decisions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Health Advocate
Somatus
03.2022 - 04.2025
- Advocated for affordable prescription medication access, resulting in cost savings for clients without compromising treatment efficacy.
- Reduced hospital readmission rates for clients by providing thorough follow-up care and connecting them with necessary outpatient services.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
Medical Assistant
Midwest Urology
11.2021 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Child Advocate Shift Leader
Children's Haven
05.2017 - 10.2021
- Established trust with children by maintaining confidentiality and providing a safe space for them to express their thoughts and feelings openly.
- Supported families in crisis by connecting them with appropriate resources and services within the community.
- Interviewed and trained new hires along with scheduling shifts.
Charge Entry Clerk
Freeman Health System
04.2012 - 10.2016
- Ensured timely and accurate submission of claims to insurance companies through diligent charge entry procedures.
- Safeguarded patient privacy by adhering to strict HIPAA regulations while handling sensitive information during the charge entry process.
- Streamlined reconciliation processes by proactively identifying incorrect charges, resulting in fewer denied claims and improved revenue collection rates.
- Displayed exceptional attention to detail when comparing charge documents to medical records, ensuring the correct application of billing codes and fee schedules.
Education
Associate's - Business
Vatterott College
Joplin, MOSkills
- Health literacy
- Healthcare navigation
- Research
- Customer assistance
- HIPAA compliance
- Data entry
- CPR and first aid
- Medical terminology
Certification
- CPR/ First Aid Training - 3/29/25- 3/29/27
- Class E
Timeline
Patient Health Advocate
Somatus
03.2022 - 04.2025
Medical Assistant
Midwest Urology
11.2021 - 02.2022
Child Advocate Shift Leader
Children's Haven
05.2017 - 10.2021
Charge Entry Clerk
Freeman Health System
04.2012 - 10.2016
Associate's - Business
Vatterott College
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