Jennifer Johnson
St. Louis
Summary
Dynamic professional with extensive experience at the Department of Veteran Affairs, excelling in data collection and customer service. Proven ability to navigate benefits and resolve issues, ensuring compliance with HIPAA regulations. Recognized for enhancing veteran access to medical services while fostering strong relationships with healthcare providers.
Overview
16
16
years of professional experience
Work History
CAEC REP FOR 72 NOTIFICATION TEAM (OVERNIGHT TEAM)
Department of Veteran Affairs US Government/Signature Performance
St Louis
09.2021 - Current
- Ensured timely and efficient transfer of crisis calls to provide immediate support for veterans.
- Coordinated collection of data during inbound calls for authorizations of veterans and hospital providers pursuing emergency medical treatment as per Mission Act.
- Facilitated access to sensitive government records for confirming enrollment benefits and eligibility through DoD, ensuring compliance with cybersecurity training and HIPAA regulations to protect veteran information.
- Coordinated with healthcare providers to streamline access to medical services for veterans, improving their overall healthcare experience.
- Guided veterans in navigating benefits and services available through government programs, enhancing their understanding and utilization of available resources.
- Communicated with veterans to address inquiries and resolve issues promptly.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Temporary overnight Lead Scheduler
Accucare Home Healthcare
12.2020 - 04.2021
- Met weekly with case managers and caregivers to address needs, enhancing satisfaction and care quality.
- Scheduled various disciplines for families requiring medical assistance.
- Provided on-call support for urgent needs during emergencies.
Human Resource Generalist
Physical Therapy Consultants, Inc
09.2010 - 10.2019
- Recruited physical, occupational, and speech therapists, enhancing staffing for in-home and outpatient services.
- Maintained employee files and credentials, ensuring yearly compliance of training for therapists in software, insurance, and medical standards.
- Scheduled patient appointments and managed office insurance, cash payments, and deposits for efficient operations.
- Completed physician transcription, billing, coding and authorizations for two separate locations.
Office Manager, Billing and Scheduling
Dr. Frank Wasserman House Call Doctors
01.2014 - 08.2019
- Coordinated patient scheduling and ensured timely visits by healthcare professionals.
- Verified patient benefits, obtained referrals or authorizations, and scheduled appointments while assisting with billing and coding to ensure smooth patient flow.
- Managed daily office operations for a house call medical practice.
- Maintained compliance and credentialing with health and government providers to uphold regulatory standards.
- Oversaw supply inventory and ordered medical and office supplies as needed.
Education
St. Louis Community College
High School Diploma -
Ritenour Senior High
St Louis, MOSkills
- Incident response
- Data privacy
- Data analysis
- Data collection
- Claims processing
- Customer relationship management
- Customer service
References
References provided upon request.
Timeline
CAEC REP FOR 72 NOTIFICATION TEAM (OVERNIGHT TEAM)
Department of Veteran Affairs US Government/Signature Performance
09.2021 - Current
Temporary overnight Lead Scheduler
Accucare Home Healthcare
12.2020 - 04.2021
Office Manager, Billing and Scheduling
Dr. Frank Wasserman House Call Doctors
01.2014 - 08.2019
Human Resource Generalist
Physical Therapy Consultants, Inc
09.2010 - 10.2019
St. Louis Community College
High School Diploma -
Ritenour Senior High