Jennifer Hernandez
Springfield
Summary
Dedicated medical professional with over 8 years of experience in patient care, healthcare operations, hormone optimization, and customer service. Proficient in venipuncture, laboratory specimen collection, testosterone replacement therapy (TRT), and patient education, fostering strong relationships while coordinating comprehensive care. Expertise in educating patients on wellness programs, peptides, and hormone therapies enhances the ability to drive informed health decisions. Bilingual in English and Spanish with a Bachelor’s Degree in Sports Medicine, prepared to leverage clinical knowledge and communication skills in a Medical Sales Representative role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PATIENT CARE COORDINATOR / MEDICAL ASSISTANT
Game Day Men's Health
Springfield, MO
09.2025 - Current
- Facilitated patient comfort and safety by expertly performing venipuncture and collecting blood specimens for laboratory testing.
- Streamlined the processing, labeling, and preparation of laboratory specimens for timely shipment and analysis.
- Delivered testosterone replacement therapy injections according to established provider protocols.
- Enhanced patient understanding of hormone optimization therapies, peptide treatments, and wellness programs through education.
- Supported informed healthcare decisions by consulting with patients on treatment plans, program options, and pricing.
- Drove sales by 10% with peptide therapies and wellness products through dedicated patient education and relationship-building efforts.
- Optimized front desk operations, managing appointment scheduling, patient check-in/check-out, insurance verification, and payment processing.
- Upheld accuracy in electronic medical records while maintaining strict HIPAA compliance. Strengthened patient relationships, resulting in improved retention, satisfaction, and adherence to treatment protocols.
Medical Assistant/Scribe/Therapy Services
417 Sports Medicine and Orthopedics
Springfield, Missouri
01.2023 - 09.2025
- Collaborated with healthcare teams to execute patient care tasks and medical procedures, maintaining high standards of patient comfort and safety.
- Executed daily responsibilities of assisting healthcare provider with patient room access while ensuring accurate management of medical reports and billing.
- Achieved improved client engagement through thorough intake assessments.
- Enhanced session effectiveness by providing tailored information and counseling.
- Established ongoing therapy support that fostered client progress.
- Engaged with external referral sources and industry professionals to maximize effective resource utilization.
- Executed precise measurements and fittings for patients, streamlining the DME ordering process to enhance service delivery.
Therapy Service
Meek Integrative Health Center
Springfield, Missouri
07.2021 - 01.2023
- Executed daily therapy sessions for 40+ patients, utilizing electric stimulation decompression tables and ultrasound to enhance treatment effectiveness.
- Conducted thorough intake assessments and delivered counseling to ensure appropriate therapy techniques aligned with patient needs.
- Executed x-ray imaging tasks for healthcare providers, contributing to efficient patient care and diagnostic accuracy.
Patient Safety Assistant
Cox Health South
Springfield, Missouri
01.2019 - 05.2021
- Performed regular assessments and observations of patients to guarantee optimal safety and care.
- Actively listened to patients and families, addressing their concerns and delivering necessary support.
- Maintained bedside presence for assigned patients, facilitating continuous observation and assistance.
- Engaged with external referral sources and industry professionals to maximize effective resource utilization.
- Assessed and addressed patient agitation, employing techniques to restore calm and maintain a safe therapeutic setting.
Medical Assistant
Cox Bone and Joint Center
Springfield, Missouri
06.2016 - 01.2019
- Collaborated with healthcare providers to deliver patient care tasks and medical procedures, ensuring optimal comfort and safety standards.
- Facilitated seamless communication through effective phone management, enhancing appointment scheduling accuracy.
- Achieved improved client follow-up through systematic appointment management.
- Operated medical software to systematically document patient information and medical history, enhancing data integrity and accessibility.
- Managed inventory of medical supplies and conducted regular maintenance checks on medical equipment to uphold safety standards.
Education
Bachelor of Science - Sport Medicine
Missouri State University
Springfield05-2024
Associate of Science - Medical Assistant
Everest College
Springfield05-2016
High School Diploma -
Purdy High School
Purdy05-2014
Skills
- Therapy Services
- Skilled in Microsoft Office tools
- Expand healthcare understanding
- Experience with digital patient record systems
- Resilient in high-stress situations
- HIPAA compliance
- Critical thinking skills
- Patient relations
- Medical terminology
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Recognized for going above and beyond the call of duty.
Certification
CPR Certification June 2024
LANGUAGE
English
Spanish
Timeline
PATIENT CARE COORDINATOR / MEDICAL ASSISTANT
Game Day Men's Health
09.2025 - Current
Medical Assistant/Scribe/Therapy Services
417 Sports Medicine and Orthopedics
01.2023 - 09.2025
Therapy Service
Meek Integrative Health Center
07.2021 - 01.2023
Patient Safety Assistant
Cox Health South
01.2019 - 05.2021
Medical Assistant
Cox Bone and Joint Center
06.2016 - 01.2019
Bachelor of Science - Sport Medicine
Missouri State University
Associate of Science - Medical Assistant
Everest College
High School Diploma -
Purdy High School