Summary
Overview
Work History
Education
Skills
I'm always striving to expand my knowledge in all arenas.
Work Availability
Work Preference
Quote
Timeline
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Jennifer Hartman

Jennifer Hartman

Springfield,MO

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Office Manager

Aarons EZ Store
06.2015 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts regularly to ensure balanced budget.
  • Oversaw office inventory in order to ensure all necessary supplies were in stock.

Owner/Operator

Peace Of Mind Pet Services
06.2012 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Customer Service Representative

Bass Pro Shops
08.2012 - 08.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Bookkeeper/File Clerk/Data Entry Clerk

Choice Escrow Land And Title LLC.
04.2011 - 08.2012
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Inspected account books and recorded transactions.
  • Entered figures using 10-key calculator to compute data quickly.
  • Sorted and classified documents into appropriate filing systems for increased traceability.

Cashier

Walmart
05.2008 - 05.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Criminal Justice

Missouri Southern State University
Joplin, MO
03.2005

High School Diploma -

Nixa High School
Nixa
05.1996

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Bookkeeping
  • Clerical Support
  • Customer Relations
  • Data Entry

I'm always striving to expand my knowledge in all arenas.

  • voracious reader
  • enjoy postal writing with people from all over the world to learn about them, their culture, and country
  • always ready and willing to lear new skill sets

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Quote

"A moment of patience in a moment of anger prevents a thousand moments of regret"
Ali ibn Abi Talib

Timeline

Office Manager

Aarons EZ Store
06.2015 - Current

Customer Service Representative

Bass Pro Shops
08.2012 - 08.2013

Owner/Operator

Peace Of Mind Pet Services
06.2012 - Current

Bookkeeper/File Clerk/Data Entry Clerk

Choice Escrow Land And Title LLC.
04.2011 - 08.2012

Cashier

Walmart
05.2008 - 05.2010

Bachelor of Science - Criminal Justice

Missouri Southern State University

High School Diploma -

Nixa High School
Jennifer Hartman