Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hall

Jackson

Summary

Dedicated healthcare professional with over 8 years of experience as a Respiratory Therapist with a strong foundation in patient support, administrative processes, and healthcare communication. Demonstrated expertise in managing inbound and outbound call ques, coordinating with patients, providers, and vendors, and resolving issues with a high degree of professionalism and sensitivity. Skilled in navigating complex EMR Systems, understanding medical terminology, and participating effectively in multi-disciplinary teams. Committed to delivering outstanding customer service, ensuring timely responses and proactive issue resolution in alignment with CVS Health mission to improve health outcomes.

Overview

7
7
years of professional experience

Work History

Travel Respiratory Therapist

Southern Illinois Healthcare
01.2023 - 04.2024
  • Managed high-stress patient care environments, regularly coordinating with patients and healthcare teams via inbound and outbound communication.
  • Educated patients on treatment plans and insurance coverage, displaying empathy and professionalism while addressing concerns and resolving barriers to care.
  • Maintained meticulous documentation through EMR Systems, ensuring accurate data entry and adherence to HIPAA regulations.
  • Collaborated with multidisciplinary teams including physicians, case managers, and vendors to streamline treatment workflows and enhance patient outcomes.
  • Regularly assisted in scheduling procedures and follow-up communications, reinforcing organizational efficiency.

Travel Respiratory Therapist

Poplar Bluff Regional Medical Center
05.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from patients and their families

Respiratory Therapist

Missouri Delta Medical Center
09.2017 - 05.2021
  • Served as a subject matter expert on respiratory therapy topics during interdisciplinary team meetings, providing valuable insights to improve patient care.
  • Streamlined patient care processes, ensuring timely administration of treatments and reducing wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

General Studies

Mineral Area
Park Hills, MO
05-2018

Skills

  • Inbound/Outbound Calls
  • Patient Scheduling
  • Pharmacy Support
  • Insurance Coordination
  • EMR Navigation
  • Multi-line Phone Systems
  • Microsoft Office (Word, Excel, Outlook)
  • Data entry

Timeline

Travel Respiratory Therapist

Southern Illinois Healthcare
01.2023 - 04.2024

Travel Respiratory Therapist

Poplar Bluff Regional Medical Center
05.2021 - 11.2022

Respiratory Therapist

Missouri Delta Medical Center
09.2017 - 05.2021

General Studies

Mineral Area

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Jennifer Hall