Jennifer Denney
Ozark,MO
Summary
Compassionate advocate with over 15 years of experience in coordinating community programs and optimizing resource allocation. Strong commitment to delivering exceptional customer service, complemented by an empathetic approach that fosters meaningful connections. Proven ability to thrive in collaborative team environments and self-directed roles, ensuring goals are met with efficiency and care. Passionate about driving positive change and enhancing community well-being through strategic program development and support.
Overview
17
17
years of professional experience
Work History
Resource Specialist
Cox Health South
11.2023 - Current
- Respond to requests from the utilization review and central access departments to assists with authorization confirmations and data entry.
- Facilitate and confirm insurance authorization information and entering these details accurately into computer data system.
- Conducted comprehensive utilization reviews to ensure compliance with clinical guidelines and regulatory standards.
- Collaborated with healthcare providers to optimize patient care plans and resource allocation.
CSR/Membership Coordinator
Air Services
07.2022 - 11.2023
- Answer inbound calls to assist customers with scheduling service appointments.
- Organize service calls to allow technician to service customers more proficiently.
- Maintain maintenance agreements; includes billing, scheduling, database information and membership renewals.
- Utilized CRM software to track customer interactions and enhance service quality.
Patient Advocate
Jordan Valley
09.2021 - 07.2022
- Respond to calls, offering assistance and support while maintaining confidentiality and accuracy.
- Advocated for patient rights, ensuring clear communication between healthcare providers and patients.
- Collaborated with interdisciplinary teams to develop patient-centered care plans and improve service delivery.
- Resolved patient concerns and inquiries, fostering positive relationships within the healthcare setting.
Manager/Bartender/Server
Skybox Grille and Lounge
08.2008 - 09.2021
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Analyzed customer feedback to drive continuous improvement in service delivery.
Education
Associate of Applied Science - Behavioral Health Support
Ozarks Technical Community College
Springfield, MO08.2018
Skills
- Collaborative project work
- Trustworthy and accountable
- Collaboration skills
- Systematic problem-solving
- Effective organizational skills
- Conflict resolution
- Relationship building
- Dedicated work approach
Accomplishments
- Rare Breed Springfield, MO Summer 2018 Practicums – 135+ Hours.
- Clark Center Monett, MO Spring 2018 Practicums – 135+ Hours.
Timeline
Resource Specialist
Cox Health South
11.2023 - Current
CSR/Membership Coordinator
Air Services
07.2022 - 11.2023
Patient Advocate
Jordan Valley
09.2021 - 07.2022
Manager/Bartender/Server
Skybox Grille and Lounge
08.2008 - 09.2021
Associate of Applied Science - Behavioral Health Support
Ozarks Technical Community College