Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Denney

Ozark,MO

Summary

Compassionate advocate with over 15 years of experience in coordinating community programs and optimizing resource allocation. Strong commitment to delivering exceptional customer service, complemented by an empathetic approach that fosters meaningful connections. Proven ability to thrive in collaborative team environments and self-directed roles, ensuring goals are met with efficiency and care. Passionate about driving positive change and enhancing community well-being through strategic program development and support.

Overview

17
17
years of professional experience

Work History

Resource Specialist

Cox Health South
11.2023 - Current
  • Respond to requests from the utilization review and central access departments to assists with authorization confirmations and data entry.
  • Facilitate and confirm insurance authorization information and entering these details accurately into computer data system.
  • Conducted comprehensive utilization reviews to ensure compliance with clinical guidelines and regulatory standards.
  • Collaborated with healthcare providers to optimize patient care plans and resource allocation.

CSR/Membership Coordinator

Air Services
07.2022 - 11.2023
  • Answer inbound calls to assist customers with scheduling service appointments.
  • Organize service calls to allow technician to service customers more proficiently.
  • Maintain maintenance agreements; includes billing, scheduling, database information and membership renewals.
  • Utilized CRM software to track customer interactions and enhance service quality.

Patient Advocate

Jordan Valley
09.2021 - 07.2022
  • Respond to calls, offering assistance and support while maintaining confidentiality and accuracy.
  • Advocated for patient rights, ensuring clear communication between healthcare providers and patients.
  • Collaborated with interdisciplinary teams to develop patient-centered care plans and improve service delivery.
  • Resolved patient concerns and inquiries, fostering positive relationships within the healthcare setting.

Manager/Bartender/Server

Skybox Grille and Lounge
08.2008 - 09.2021
  • Oversaw daily operations, ensuring high-quality service and customer satisfaction.
  • Developed and implemented staff training programs to enhance team performance.
  • Managed inventory levels, optimizing supply chain processes for efficiency.
  • Analyzed customer feedback to drive continuous improvement in service delivery.

Education

Associate of Applied Science - Behavioral Health Support

Ozarks Technical Community College
Springfield, MO
08.2018

Skills

  • Collaborative project work
  • Trustworthy and accountable
  • Collaboration skills
  • Systematic problem-solving
  • Effective organizational skills
  • Conflict resolution
  • Relationship building
  • Dedicated work approach

Accomplishments

  • Rare Breed Springfield, MO Summer 2018 Practicums – 135+ Hours.
  • Clark Center Monett, MO Spring 2018 Practicums – 135+ Hours.

Timeline

Resource Specialist

Cox Health South
11.2023 - Current

CSR/Membership Coordinator

Air Services
07.2022 - 11.2023

Patient Advocate

Jordan Valley
09.2021 - 07.2022

Manager/Bartender/Server

Skybox Grille and Lounge
08.2008 - 09.2021

Associate of Applied Science - Behavioral Health Support

Ozarks Technical Community College
Jennifer Denney