Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Denmark

Saint Louis

Summary

To obtain a career where my acquired skills will be utilized with a high level of initiative, organization, and accuracy.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Driver

Uber
Saint Louis
03.2019 - Current
  • Communicated effectively with passengers to enhance their travel experience.
  • Assisted passengers with luggage and accessibility needs as required.
  • Handled customer inquiries and resolved issues professionally on-site.

Financial Counselor

National Credit Mgmt
Saint Louis
08.2009 - 03.2023
  • Generate contact with borrowers through outbound phone calls, inbound phone calls, and in written form via letter or email in attempt to rectify delinquent balance.
  • Analyze borrower’s unique circumstances and financial situations to determine the best method to resolve delinquent accounts.
  • Maintain a high level of composure and professionalism with the borrower at all times.
  • Review, obtain, secure, and analyze confidential information.
  • Follow all State, Federal, and client guidelines and laws while in communication with borrowers.
  • Provided financial counseling to individuals facing credit challenges and debt management issues.
  • Trained new representatives on company policies and procedures.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Communicated effectively with diverse customers and resolved issues promptly.

Debt Collector

Financial Asset Management Systems
Saint Charles
09.2004 - 08.2009
  • Generate outbound calls and accept inbound calls in attempt to collect defaulted debt.
  • Upon contact, follow all federal guidelines for collection activity while maintaining professionalism in tone and tenor of voice.
  • Overcome borrower objections through empathy and knowledge of collection contract.
  • Use negotiation skills to obtain financial information and analyze ability for borrower to resolve the defaulted account with payment of balance in full, settlement in full or approved payment arrangements.
  • Document all actions taken on accounts thoroughly and accurately.
  • Employ different methods of skip tracing to locate a borrower whose address or phone numbers are unknown, including specific software such as Lexis Nexis, Insight, and Accurint.
  • Utilize the Internet in standard and creative ways to gain additional information.
  • Pursuing all assigned accounts while maintaining consistent attention to protocol.

Education

BS - Computer Information Systems

Columbia College

Skills

  • Customer service
  • Active listening
  • Problem solving
  • Time management
  • Outbound communication
  • Data entry accuracy
  • Call center operations
  • Conflict resolution
  • Account updating
  • Technical support
  • Call center experience
  • Multi-line phone talent
  • Courteous demeanor
  • Inbound and outbound calling
  • Punctuality and reliability

Timeline

Driver

Uber
03.2019 - Current

Financial Counselor

National Credit Mgmt
08.2009 - 03.2023

Debt Collector

Financial Asset Management Systems
09.2004 - 08.2009

BS - Computer Information Systems

Columbia College

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Jennifer Denmark