Jennifer Cummings
Branson
Summary
Leadership-focused Residential Services Director adept in managing 26 staff and ensuring compliance with state regulations. Successfully streamlined operations, enhancing person-centered outcomes and audit performance. Utilizes advanced documentation tools to optimize workforce efficiency and maintain high standards of care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residential Director
Developmental Connections
Branson
01.2021 - Current
- Lead residential services operations; oversee 26 staff including hiring, onboarding, training, and performance.
- Manage schedules, staffing levels, and coverage to meet individualized support needs.
- Coordinate medication administration processes, health/safety protocols, and incident management.
- Collaborate with guardians, case managers, and interdisciplinary teams for person-centered outcomes.
- Ensure compliance with state regulations and documentation standards in CIMOR and Therap.
- Use SETWorks, Therap, and Paylocity to streamline documentation, payroll, and reporting.
- Strengthened scheduling practices to enhance coverage and minimize overtime.
- Established a culture of accountability and training that improved staff retention.
- Achieved strong audit performance and compliance across all sites.
Day Center Director
Developmental Connections
Branson
12.2019 - 12.2020
- Directed day program operations including staff supervision, transportation coordination, and daily programming.
- Ensured health/safety, incident reporting, medication oversight, and regulatory compliance.
- Increased program participation by implementing structured activities that engaged diverse participants.
- Strengthened community partnerships, fostering greater participant engagement and support.
- Streamlined documentation and communication processes, enhancing efficiency and clarity.
- Managed documentation workflows within Therap for accurate reporting.
- Supported successful audits with consistent compliance practices. [add results]
Owner/Operator (Small Business)
Simply Majestic
Juneau
01.2008 - 01.2019
- Managed full business operations: staffing, scheduling, budgeting, payroll, marketing, and customer service.
- Expanded customer base by X% across two locations, ensuring high service quality.
- Implemented scheduling and process systems that improved operational efficiency by X%.
- Led hiring, training, and performance management to support reliable operations. [add metrics] [Please provide business name and industry/type of services.]
- Developed targeted marketing strategies that increased brand visibility and customer engagement.
- Built marketing content using Canva and Adobe; maintained vendor relations and inventory.
- Oversaw inventory management and procurement to ensure product availability.
- Implemented quality control processes to maintain product excellence and consistency.
- Established strong vendor relationships to negotiate favorable pricing and terms.
- Coordinated community outreach initiatives to build local partnerships and support.
- Streamlined operational workflows to improve efficiency across all departments.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Developed business plan and budget to maximize profitability.
Education
Bachelor of Arts - Sociology
Western Washington University
Bellingham, WA01-1996
Skills
- Program leadership
- Program operations
- Performance development
- Training
- Staff supervision
- Staff training
- Staff communication
- Workforce optimization
- Scheduling
- Coverage planning
- Health protocols
- Safety protocols
- Safety compliance
- Medication oversight
- Documentation systems
- Payroll processes
- HR processes
- Paylocity
- Therap
- SETWorks
- CIMOR
- Community engagement
- Community partnerships
- Emergency preparedness
- Resident relations
- Process improvement
- Program promotion
- Teambuilding
- Adaptability and flexibility
- Teamwork and collaboration
- Decision-making
- Problem-solving aptitude
- Problem-solving abilities
- Multitasking
- Organizational skills
- Diversity and inclusion
- Communication
- Disciplinary action
- Staff meeting coordination
Certification
- CPR/First Aid, current
- Medication Certified, current
- Mandt trained, 2022
- Class E Driver’s License, MO
- Relias online courses, please confirm key topics
- Lazage online courses
- Succession Training for Executive Director, 12/2024
Core Skills And Strengths
- Residential program leadership and compliance
- Staff supervision, training, performance development
- Scheduling, coverage planning, and workforce optimization
- Documentation systems: Therap, SETWorks, CIMOR
- Payroll/HR processes: Paylocity
- Health/safety protocols and medication oversight
- Communication, teambuilding, and process improvement
- Marketing and community partnerships
- Self-motivated, quick learner, goal-oriented
Professional Tools
- Therap
- SETWorks
- CIMOR
- Paylocity
- Microsoft Word and Excel
- Canva
- Adobe
Timeline
Residential Director
Developmental Connections
01.2021 - Current
Day Center Director
Developmental Connections
12.2019 - 12.2020
Owner/Operator (Small Business)
Simply Majestic
01.2008 - 01.2019
Bachelor of Arts - Sociology
Western Washington University