Jennie Holtz
St. Louis
Summary
Commissioned Missouri Notary Public and municipal administrator with over 15 years of experience in public records management, executive support, and compliance. Proven expertise in modernizing civic operations and enhancing transparency through digital platforms (NextRequest, CivicPlus). Adept at evaluating complex contracts, navigating the Missouri Sunshine Law, and driving inter-governmental collaboration to streamline municipal efficiency.
Overview
18
18
years of professional experience
Work History
Assistant City Clerk
City of Jennings
Jennings
01.2024 - 06.2026
- Compiled, tracked, and processed public records requests in strict compliance with the Missouri Sunshine Law utilizing NextRequest software; ensured public transparency while accurately reviewing legal exemptions.
- Served as chief administrator for the City of Jennings website and adjacent software via CivicPlus; oversaw interface design, managed system upgrades, and collaborated with website contractors.
- Assisted Mayor by managing scheduling, note-taking, project oversight, event planning, and communications with inter-governmental agencies, NGOs, and community partners to ensure smooth operations.
- Conducted municipal departmental surveys to assess quality of city goods and services contracts, evaluating contract efficacy to inform renewal recommendations and draft RFPs, RFQs, and IFBs.
- Acted as primary point of contact for internal IT issues; collaborated with the City's IT Services Contractor to build solutions and oversee the implementation of cybersecurity infrastructure.
- Supported the City Clerk, Mayor, and City Council during committee meetings, public hearings, and town halls; drafted agendas, recorded official minutes, and filed resolutions, ordinances, and annual licenses.
- Submitted critical specials/liens information to necessary parties and the St. Louis County Revenue Office via MS Access. Monitored department-head attendance and vacation data for HR and payroll compliance.
- Maintained legal standards and upheld integrity of certified municipal documents through meticulous attention to detail and clear communication of legal processes, ensuring compliance with state notary regulations.
Guest Care Specialist
Panera Bread, LLC
St. Louis
07.2016 - 12.2023
- Addressed, answered, and resolved 50–100 customer inquiries daily via chat, phone, and email while strictly adhering to company compliance policies.
- Partnered with sales, marketing, and technical support teams to maintain and optimize guest satisfaction standards.
- Resolved high-level supervisor escalations through omni-channel networks, ensuring effective communication during management meetings.
- Conducted mentorship and training sessions for new hires, enhancing onboarding experience for the Quality Assurance Training Team.
- Oversaw corporate gift card processes, leveraging expertise gained from initial hiring phases to ensure smooth operations.
Secretary
Professional Employment Group Services
St. Louis
11.2015 - 07.2016
- Converted an initial temporary contract into a permanent corporate position at Panera Bread, LLC after eight months by consistently delivering high-quality administrative support and policy compliance.
- Investigated and documented guest complaints regarding gift cards, ensuring resolution while maintaining professionalism.
- Advised corporate management on programmatic changes, enhancing quality assurance measures and ensuring policy compliance.
- Developed relationships across diverse staff levels, navigating cultural differences with respect and discretion regarding proprietary data.
Executive Secretary
Lift For Life Academy
St. Louis
09.2008 - 11.2015
- Coordinated complex meetings, conferences, and travel arrangements for 22 executives, 50 teachers, 23 bus drivers, and 1,200 students, ensuring seamless operations and effective communication.
- Maintained multi-calendar appointments for executive leadership, coordinating seamlessly with both internal and external contacts.
- Managed visitor interactions, routed phone calls, handled inbound executive emails, ordered supplies, and arranged catering services for organizational events, enhancing overall hospitality and support.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm strict compliance with company policies.
- Created and maintained MS Excel spreadsheets to accurately record data regarding departmental expenses and budgets.
Education
GED -
Southwestern Illinois College
Belleville, IL05-2000
Skills
- Public records software expertise
- Contract procurement and compliance
- Recordkeeping and documentation
- Website administration with CivicPlus
- Database management with Database management
- HR and payroll administration
- Cybersecurity support and infrastructure
- IT troubleshooting liaison
- Microsoft Office proficiency
- Executive calendar management
- Intergovernmental collaboration initiatives
- Quality assurance processes
- Customer relations and engagement
- Multichannel support systems
- Conflict resolution strategies
- Public relations and communication
- Social media strategy and management
Professional Development And Certifications
- Citizen Police Academy, St. Louis County Police Department, 05/01/26
- Municipal Personnel Manuals Training, 06/01/25
- MoDOT Grant Compliance Training, 03/01/25
- Active Shooter Training, 11/01/14
Timeline
Assistant City Clerk
City of Jennings
01.2024 - 06.2026
Guest Care Specialist
Panera Bread, LLC
07.2016 - 12.2023
Secretary
Professional Employment Group Services
11.2015 - 07.2016
Executive Secretary
Lift For Life Academy
09.2008 - 11.2015
GED -
Southwestern Illinois College