Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Jenna Pastore

Bolivar

Summary

With a proven track record at Citizens Memorial Hospital, I excel in inventory management and customer service, showcasing my ability to enhance operational efficiency and client satisfaction. Certified through the Bomo Works Apprenticeship, my skills in food safety and team collaboration have consistently contributed to achieving and surpassing service goals through out my career jobs.

Overview

4
4
years of professional experience

Work History

Kum and Go/Maverick

Madelyn Hamilton
Bolivar
04.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained safe food handling practices to prevent germ spread.

Bolivar R-1 Schools

Jarod Rowley
Bolivar
04.2024 - Current
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained safe food handling practices to prevent germ spread.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Ensured that all foods were prepared according to health department regulations.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Silo Ridge Country Club/Muligans

Madison Griffith/ Mike Scott
Bolivar
09.2023 - 12.2023
  • I love working there, but I got fired because I was blamed for something I didn't do. Great people to work for, but they are biased.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Operated equipment and machinery according to safety guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained safe food handling practices to prevent germ spread.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Ensured that all foods were prepared according to health department regulations.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Monitored inventory levels of food items used during meal services.
  • Filled and served various beverages for customers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Made meals in accordance with company standards and requirements.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Received food orders from individuals and explained offerings.
  • Set up, restocked and cleaned dining areas.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Refilled condiments, napkins and server workstations.
  • Packaged and bagged cooked food and prepared items.
  • Rotated inventory to reduce waste and optimize freshness.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Served meals to customers in a friendly and courteous manner.
  • Performed opening and closing duties as assigned by management.
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Ensured all dishes were presented attractively before serving to customers.
  • Properly stored all leftover food items after each shift.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Assembled and served meals according to specific guest requirements.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Prepared beverages such as coffee, tea, soda.
  • Followed recipes and customer requests to prepare meals.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Coordinated with suppliers to ensure timely delivery of fresh ingredients.
  • Cleaned kitchen areas, equipment and utensils.
  • Assisted with inventory management and restocking supplies as needed.
  • Organized take-out orders for customers who requested them.
  • Operated dishwashing machines safely and efficiently.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Greeted customers upon arrival in the dining area.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Followed established cash handling procedures when collecting payment from customers.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Acquired new skills to support team and further accommodate customer needs.
  • Directed patrons to restrooms and other amenities within facility.
  • Delivered food orders promptly and accurately to guests tables.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.

Citizens Memorial Hospital: Nutrional Service

Scott Kirchoff
Bolivar
01.2021 - 06.2023
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained safe food handling practices to prevent germ spread.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Ensured that all foods were prepared according to health department regulations.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Filled and served various beverages for customers.
  • Monitored inventory levels of food items used during meal services.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Balanced cash drawers at the end of each shift.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Scanned items and checked pricing on cash register for accuracy.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered phone calls to assist customers with questions and orders.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Counted and balanced cashier drawers.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Verified that all coupons were valid prior to processing them into the system.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Addressed customer questions and concerns regarding products and services.
  • Built and maintained productive relationships with employees.
  • Greeted customers and responded to informational requests.
  • Informed customers of in-store promotions or pricing specials.
  • Complied with all health and safety regulations while performing job duties.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Offered customers carry-out service at completion of transaction.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Bolivar Highschool
Bolivar
05-2022

Skills

  • Inventory managed assistant
  • Customer service
  • Food safety
  • Cash handling
  • Team collaboration
  • Health compliance
  • Flexible and adaptable
  • Planning
  • Google drive
  • Basic math
  • Multitasking Abilities
  • Microsoft Word
  • Organizational skills
  • Communication
  • Quality assurance
  • Equipment operation
  • Effective communication
  • Problem resolution
  • [Area of certification] certified: Bomo Works Apprenticeship Jan 2021-June 2023

Affiliations

  • I am a community member that is involved with many activities and co-worker for Bolivar-R1 schools.
  • The activities for example are co-worker for Bolivar R-1 schools, sports programs, alumni for bolivar, participate in care to learn, volunteer community programs, and insisted in my mothers business.

Accomplishments

  • Bolivar graduated with avg 3.57
  • A+ recipient for mothers business
  • Bomo works apprenticeship: 2021-2023
  • 4+ star athlete
  • Auxiliary Band member 5 yrs in band
  • 3 years in student council in high school

Languages

English
Professional

References

References available upon request.

Timeline

Kum and Go/Maverick

Madelyn Hamilton
04.2024 - Current

Bolivar R-1 Schools

Jarod Rowley
04.2024 - Current

Silo Ridge Country Club/Muligans

Madison Griffith/ Mike Scott
09.2023 - 12.2023

Citizens Memorial Hospital: Nutrional Service

Scott Kirchoff
01.2021 - 06.2023

High School Diploma -

Bolivar Highschool

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Jenna Pastore