Jenna Andrawos
St Louis
Summary
Detail-driven, organized, and attentive client service manager who aims to provide exceptional customer service and experience. Seeking a long-term career where I can utilize academic, work, and multicultural experiences to be a valuable addition to your team. Frequently recognize as well-versed, personable, and diligent by peers and management, my focused efforts will be to assist in the achievement of your organization's goals and objectives.
Overview
3
3
years of professional experience
Work History
Client Service Manager
25 Financial, LLC
08.2023 - 06.2025
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed 150+ client accounts along with multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Drove revenue growth by identifying upsell opportunities within existing accounts.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Financial Relationship Consultant
Regions Bank
05.2022 - 05.2023
- Met with clients to discuss assets, expenses, and goals to devise personalized financial plans
- Provided exceptional and memorable client experience on a daily basis through all interactions
- Established and maintained authentic relationships with current and prospective clients
- Cultivated strong and productive relationships with business partners, financial advisors, and mortgage loan officers
- Gained detailed knowledge and insight into the financial markets
- Ensured compliance with operational, risk, security, and audit procedures and policies
Education
Business Administration
University of Missouri
Columbia, MO12-2021
Bachelor of Arts - International Studies
University of Missouri
Columbia, MO12-2021
Marketing & Management
Czech University of Life Sciences
Prague, Czechia06-2019
Multicultural Studies Certificate -
University of Missouri
Columbia, MOSkills
- Client relationship building
- Exceptional communication
- Customer relations
- Attention to detail
- Problem solving
- Interculturally competent
Accomplishments
- Series 7 License
Timeline
Client Service Manager
25 Financial, LLC
08.2023 - 06.2025
Financial Relationship Consultant
Regions Bank
05.2022 - 05.2023
Business Administration
University of Missouri
Bachelor of Arts - International Studies
University of Missouri
Marketing & Management
Czech University of Life Sciences
Multicultural Studies Certificate -
University of Missouri
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