Jenifer Van Fleet
Duenweg
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Flex Delivery Driver
Amazon
11.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
UHC Customer Service Representative
Teleperformance USA
06.2015 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Social Science, Psychology
Missouri Southern State University
Joplin, MO07.2025
Associate of Arts - Psychology
Crowder College
Joplin, MO01.2021
Skills
- Data Analysis
- Project Management
- Telecommunication Experience
- Organizational Management
- Video Editing
- Microsoft Excel
- Microsoft Word
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
Timeline
Flex Delivery Driver
Amazon
11.2021 - Current
UHC Customer Service Representative
Teleperformance USA
06.2015 - 09.2017
Bachelor of Science - Social Science, Psychology
Missouri Southern State University
Associate of Arts - Psychology
Crowder College
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