Jenifer Eudaley
Poplar Bluff
Summary
Proactive and detail-oriented professional with a proven track record at Fairfield Inn & Suites by Marriott, enhancing customer satisfaction through exceptional service and problem-solving skills. Developed strong organizational and multitasking abilities in customer-focused environment. Excelled in reception management and transaction handling, significantly contributing to operational efficiency and guest experience. Demonstrated ability to train peers and resolve complaints, fostering a welcoming atmosphere and driving retention. Seeking transition into new field, utilizing transferrable skills in customer service and administrative tasks.
Overview
1
1
year of professional experience
Work History
Desk Clerk
Fairfield Inn & Suites by Marriott
02.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Enhanced guest experience by providing personalized recommendations for local attractions, restaurants, and events based on individual preferences and interests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
- Supported sales efforts by actively upselling rooms types or packages when available opportunities presented themselves.
- Collected room deposits, fees, and payments.
- Contributed to team meetings with feedback on guest services, leading to improved operational strategies.
- Coordinated with maintenance staff to address and resolve facility issues promptly, minimizing guest inconvenience.
- Resolved guest complaints with empathy and quick problem-solving.
- Fostered culture of hospitality, making guests feel valued and welcome upon arrival.
Education
High School Diploma -
East Carter County R-II High School
Ellsinore, MO05-2016
Skills
- Problem-solving skills
- Cash handling
- Customer satisfaction focus
- Time management
- Reception management
- Complaint handling
- Cash handling experience
- Customer communication
- Attention to detail
- Professional and mature
- Microsoft office
- Record sorting and filing
Timeline
Desk Clerk
Fairfield Inn & Suites by Marriott
02.2024 - Current
High School Diploma -
East Carter County R-II High School
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