Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenell Harper

Kansas City

Summary

Hardworking and passionate job seeker with strong organizational skills that brings a positive attitude with professional and strong focus on customer success and team collaboration.

Overview

2025
2025
years of professional experience

Work History

Pharmacy Technician

Walgreens Specialty
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.

Production Technician

Grön
08.2024 - Current
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians or floor lead.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
  • Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.

Assistant General Manager

Nature Med Dispensary
10.2023 - 08.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Mentored and motivated team members to achieve challenging business goals.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.

Education

Associates - Business Management

Metropolitan Community College
Kansas City, MO
08.2006

Bachelor's Degree - Business Management

Missouri Western
Kansas City, MO
06.2005

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Supply restocking
  • Drug inventory control
  • Verifying orders
  • Order verification
  • Staff development
  • Patient education and counseling
  • New hire onboarding
  • Quality assurance and control
  • Billing support
  • Resolving customer issues
  • Customer service
  • Data entry
  • Attention to detail
  • Team coordination

Timeline

Production Technician

Grön
08.2024 - Current

Assistant General Manager

Nature Med Dispensary
10.2023 - 08.2024

Pharmacy Technician

Walgreens Specialty

Associates - Business Management

Metropolitan Community College

Bachelor's Degree - Business Management

Missouri Western

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Jenell Harper