Jenell Harper
Kansas City
Summary
Hardworking and passionate job seeker with strong organizational skills that brings a positive attitude with professional and strong focus on customer success and team collaboration.
Overview
2025
2025
years of professional experience
Work History
Pharmacy Technician
Walgreens Specialty
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Production Technician
Grön
08.2024 - Current
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians or floor lead.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
Assistant General Manager
Nature Med Dispensary
10.2023 - 08.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Education
Associates - Business Management
Metropolitan Community College
Kansas City, MO08.2006
Bachelor's Degree - Business Management
Missouri Western
Kansas City, MO06.2005
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Supply restocking
- Drug inventory control
- Verifying orders
- Order verification
- Staff development
- Patient education and counseling
- New hire onboarding
- Quality assurance and control
- Billing support
- Resolving customer issues
- Customer service
- Data entry
- Attention to detail
- Team coordination
Timeline
Production Technician
Grön
08.2024 - Current
Assistant General Manager
Nature Med Dispensary
10.2023 - 08.2024
Pharmacy Technician
Walgreens Specialty
Associates - Business Management
Metropolitan Community College
Bachelor's Degree - Business Management
Missouri Western
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