Jenah Gehlken

• Created and maintained a database of clients' employment preferences and outcomes.
• Prepared or maintained employment records using human resources management system software.
• Advocated on behalf of clients with employers, negotiating accommodations or flexible schedules.
• Participated in outreach efforts within the community including presentations at schools, churches, civic organizations.
• Provided ongoing support and coaching to clients throughout the job application process.
• Developed professional relationships with local businesses to secure employment opportunities for clients.
• Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
• Conducted exit interviews and completed employment termination paperwork.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Informed job applicants of duties and responsibilities, compensation, and benefits.
• Evaluated effectiveness of existing programs by analyzing data from past placements; identified areas for improvement.
• Monitored clients' progress in securing employment and adjusted plans as necessary.
• Advised management on organizing, preparing or implementing recruiting or retention programs.
• Collaborated with employers to identify current labor market trends and develop job opportunities for clients.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Evaluated the effectiveness of employment programs and made recommendations for improvement.
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• Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Built and established strong partnerships with teams, vendors and contractors.
• Generated and tracked change orders and other contractual modifications affecting budget and schedule.
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Developed and maintained project plans, timelines, and budgets.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Managed multiple projects with competing deadlines simultaneously.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Produced thorough, accurate and timely reports of project activities.

• Monitor call volume and make necessary changes in staffing based on daily call volume, as well as maintain call answer rate goals, and review abandonment rates.
• Handle caller complaints when the situation has been escalated.
• Identify operational issues, and suggest possible improvements.
• Assist in coordinating coaching times with employees and coaches to ensure enough staffing for phone coverage.

• Coach representatives for behavior and call quality.
• Monitor individual and team performance.
• Review sales language, and assist representatives with customer service language, and other call procedures as needed.
• Create coaching material, as well as provide guidelines for mentoring and coaching.

• Provide regular reports of assessment to Call Center Director.

• Prepare performance, coaching and call evaluation reports for SRC
Director.

• Created efficient work schedules for each team member to maintain
deadlines and fully staff shifts
• Applied strong leadership talents and problem-solving skills to
maintain team efficiency and organize workflows

• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Oversaw and monitored preventative maintenance and energy management inspections and programs.
• Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Processed evictions when necessary in accordance with state laws and procedures.
• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
• Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
• Worked with on-site and remote service providers to support tenants requesting accommodations.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Handled resident complaints and expedited maintenance requests.
• Prepared detailed budgets and financial reports for properties.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Collected monthly assessments, rental fees, deposits and payments.