Jena Bergmann
Reeds Spring
Summary
Dynamic and results-oriented professional with extensive experience at Amazon and other leading companies. Excelled in roles requiring package handling and team collaboration, enhancing operational efficiency and workplace safety. Proven track record of surpassing productivity goals by over 20%, demonstrating exceptional problem-solving skills and a commitment to excellence.
Offering can-do attitude and adaptability, eager to learn and excel in fast-paced warehouse environment. Contributes to smooth operations and adherence to safety guidelines, with skills in package handling and organization. Ready to use and develop my ability to work efficiently and attention to detail in Sortation Associate role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sortation Associate
Amazon
11.2024 - 12.2025
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
Team Leader
Copeland
07.2024 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Coordinator
Kenco
01.2024 - 06.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Claims Processor
Walmart
02.2022 - 11.2023
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Evaluated accuracy and quality of data entered into agency management system.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
Ambassador
Amazon
06.2019 - 05.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Personal Assistant
Afford A Pro
02.2014 - 02.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Bankruptcy Assistant
BANKNORTH
01.2000 - 01.2012
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
Education
No Degree - Microsoft Applications
Biztech
Clearwater, FL06-2013
Skills
- Package handling
- Sorting accuracy
- Warehouse safety
- Stock management
- Shipping procedures
- Team collaboration
- Workplace safety
- Problem-solving skills
- Deadline oriented
- Production goal setting
- Regulatory compliance
- Load documentation management
Certification
Microsoft Applications
Living On Line
Timeline
Sortation Associate
Amazon
11.2024 - 12.2025
Team Leader
Copeland
07.2024 - 10.2024
Coordinator
Kenco
01.2024 - 06.2024
Claims Processor
Walmart
02.2022 - 11.2023
Ambassador
Amazon
06.2019 - 05.2023
Personal Assistant
Afford A Pro
02.2014 - 02.2018
Bankruptcy Assistant
BANKNORTH
01.2000 - 01.2012
No Degree - Microsoft Applications
Biztech
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon