Jen Roeber
Savannah,MO
Summary
With nearly 9 years of experience in fraud investigation, I have a proven track record of success. At Pinnacle Bancorp, I led a high-performing team that consistently delivered on-time Suspicious Activity Reports (SARs) and conducted thorough investigations. A significant accomplishment was obtaining my Certified Fraud Examiner title in 2020, showcasing my dedication to professional growth. My expertise lies in navigating complex cases, including those involving employee misconduct, elder financial exploitation, and scams targeting customers. Joining a team like yours excites me because I can leverage my leadership skills and fraud expertise to help the company achieve its goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fraud Officer, Vice President
PINNACLE BANCORP
02.2024 - 12.2024
- Investigate all fraud cases company-wide for customers and employees which includes elder financial exploitation, identity theft, scams against the customer and fraud against the bank
- Answer phone calls and problem solve/make recommendations with employees about accounts
- Maintain emails, case information and data files from other banking professionals at the branches about their customers
- Create, process and review SARs for cases falling within the regulation guidelines
- Train and mentor Fraud Department staff on policy and procedure changes
- Supervise investigators on daily tasks and make sure time sensitive material is completed in a timely manner
- Create the department rotation schedule
- Currently in the process of helping implement Verafin into the company
- Use Microsoft Outlook, Excel, and Word daily
- Complete yearly credit hours for C.F.E
- And additional fraud awareness trainings
Investigations Supervisor
PINNACLE BANCORP
10.2022 - 02.2024
Assistant Fraud Officer, AVP
PINNACLE BANCORP
01.2021 - 02.2024
- Investigate all fraud cases company-wide for customers and employees
- Answer phone calls and problem solve with employees about customer’s accounts
- Maintain emails from other banking professionals at the branches about their customers
- Create and process SARs for cases falling within the guidelines
- Use Microsoft Outlook, Excel, and Word daily
KMN Security Coordinator
PINNACLE BANCORP
01.2020 - 06.2023
- Lead quarterly security and safety trainings
- Gather all the Kansas, Missouri and Nebraska branches security checklists and documentation
- Create a yearly document for the board report on the changes and/or updates in the charter
- Update any documents needed for the security manual
Senior Fraud Investigator
PINNACLE BANCORP
01.2018 - 12.2020
- Investigate all fraud cases company-wide for customers and employees
- Answer phone calls and problem solve with employees about customer’s accounts
- Maintain emails from other banking professionals at the branches about their customers
- Create and process SARs for cases falling within the guidelines
- Use Microsoft Outlook, Excel, and Word daily
Fraud Investigator
PINNACLE BANCORP
12.2015 - 01.2018
- Investigate all fraud cases company-wide for customers and employees
- Answer phone calls and problem solve with employees about customer’s accounts
- Maintain emails from other banking professionals at the branches about their customers
- Create and process SARs for cases falling within the guidelines
- Use Microsoft Outlook, Excel, and Word daily
Pinnbank for Business Customer Service Representative
PINNACLE BANCORP
04.2014 - 12.2015
- Setup Pinnacle Bank business customers with online access to their accounts
- Answer phone calls and problem solve with customers about their account logins and products
- Maintain emails from other banking professionals at the branches about their customers
- Maintain privacy with legal documents which include customer’s personal identifiers
- Use Microsoft Outlook, Excel, and Word daily
Education
Associate of Applied Science Degree - Human Services
SOUTHEAST COMMUNITY COLLEGE
Lincoln, NebraskaBachelor’s Degree - Behavioral Science
BELLEVUE UNIVERSITY
Bellevue, NebraskaSkills
- Transaction monitoring
- Cybersecurity awareness
- Evidence collection
- Anti-fraud policies
- Confidentiality
- Transaction review
- Trained in Verafin
- Fraud detection
- Trend analysis
- Fraud patterns
- Investigation techniques
- Fraud prevention
Certification
Certified Fraud Examiner, 01/01/20
Boardseats
Treasurer, FISA Group Omaha Metro, 11/01/19, 08/31/24
Timeline
Fraud Officer, Vice President
PINNACLE BANCORP
02.2024 - 12.2024
Investigations Supervisor
PINNACLE BANCORP
10.2022 - 02.2024
Assistant Fraud Officer, AVP
PINNACLE BANCORP
01.2021 - 02.2024
KMN Security Coordinator
PINNACLE BANCORP
01.2020 - 06.2023
Senior Fraud Investigator
PINNACLE BANCORP
01.2018 - 12.2020
Fraud Investigator
PINNACLE BANCORP
12.2015 - 01.2018
Pinnbank for Business Customer Service Representative
PINNACLE BANCORP
04.2014 - 12.2015
Bachelor’s Degree - Behavioral Science
BELLEVUE UNIVERSITY
Associate of Applied Science Degree - Human Services
SOUTHEAST COMMUNITY COLLEGE
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