Jelexius Vaughn
Saint Louis
Summary
Proven multitasker and exceptional communicator, I enhanced guest satisfaction at Dennys Restaurant by streamlining service and improving team efficiency. Skilled in POS operation and customer service, I significantly contributed to a positive dining experience, showcasing a strong work ethic and the ability to manage high-pressure situations effectively.
Overview
4
4
years of professional experience
Work History
Server
Dennys Restaurant
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Home Health Aide
Addus Homecare Corp
11.2024 - 11.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Package Handler
FedEx
04.2024 - 11.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Flight
06.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Manager
ELEVEN 22 Estate
02.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving skills to retain customer loyalty.
- Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Streamlined check-in and check-out processes for guests, resulting in reduced wait times and increased satisfaction.
Sales Associates,
Champs Sports
05.2021 - 11.2022
- Assisted in the development of staff training materials focused on reptile care, leading to improved employee knowledge and confidence.
- Implemented an effective system for monitoring animal health, promptly addressing any issues identified during regular checkups.
- Assisted in the hiring and training of new sales associates, providing guidance on best practices for working with reptiles and related products.
- Resolved customer complaints regarding animal health or product quality, ensuring repeat business and positive word-of-mouth referrals.
Host
Texas Roadhouse
05.2021 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor Of Pharmacy - Pharmaceutical Medicine
Cape Central High School
Cape Girardeau, MO05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Professional appearance
- Memory retention
- Food running
- Service prioritization
- Supply restocking
- Suggestive selling
- Point of sale operation
- Order management
Timeline
Home Health Aide
Addus Homecare Corp
11.2024 - 11.2024
Server
Dennys Restaurant
10.2024 - Current
Sales Associate
Flight
06.2024 - 09.2024
Package Handler
FedEx
04.2024 - 11.2024
Assistant Manager
ELEVEN 22 Estate
02.2023 - 11.2023
Sales Associates,
Champs Sports
05.2021 - 11.2022
Host
Texas Roadhouse
05.2021 - 09.2022
Bachelor Of Pharmacy - Pharmaceutical Medicine
Cape Central High School
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