Jeffry Thomas
Washington
Summary
Dynamic and detail-oriented professional with extensive mechanical knowledge and a strong focus on customer service. At Henniges Automotive, I enhanced equipment efficiency through proactive maintenance and troubleshooting, significantly reducing downtime. Proven ability to multitask and organize effectively, ensuring optimal workflow and safety.
Overview
27
27
years of professional experience
Work History
Factory Technician
Henniges Automotive
06.2018 - Current
- Operated and maintained production equipment to ensure efficiency and quality standards.
- Conducted regular inspections and troubleshooting of machinery to minimize downtime.
- Collaborated with team members to optimize workflows and improve process reliability.
- Implemented safety protocols and training sessions to enhance workplace safety culture.
- Trained new technicians on operational procedures and best practices for equipment handling.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Head Baker
Schulte's Bakery
01.2015 - 05.2018
- Oversaw daily baking operations, ensuring product quality and adherence to recipes.
- Developed innovative pastry recipes, enhancing menu offerings and customer satisfaction.
- Streamlined inventory management process, reducing waste and optimizing ingredient usage.
- Implemented quality control measures to maintain consistency across all baked goods.
- Coordinated with suppliers to source high-quality ingredients while managing costs effectively.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Continuously researched current trends in baked goods markets, incorporating popular flavors and styles into the bakery''s menu offerings.
- Participated in local community events, fostering positive relationships with customers and raising awareness of the bakery''s products.
- Operated and maintained bakery equipment, including ovens and mixers.
- Prepared dough for variety of pastries, cakes and breads.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared frostings and other toppings for cakes and pastries.
- Followed food safety standards when handling ingredients.
- Determined baking times for various items.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Cut and shaped dough for pies, rolls and other pastries.
Office Manager
Thomas Auto Care
06.1999 - 04.2015
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Managed scheduling and appointment logistics, optimizing team productivity.
- Implemented process improvements that enhanced workflow and reduced turnaround times.
- Developed training programs for staff, fostering skill development and teamwork.
- Coordinated inventory management, maintaining optimal stock levels and supplier relationships.
- Evaluated vendor performance regularly, negotiating contracts to enhance service quality and cost-effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed weekly payroll for 5 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated service appointments and managed customer communications efficiently.
- Collaborated with technicians to ensure timely completion of services and repairs.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into NAPA TRACS database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Gathered information through research and vendor inquiries to provide job estimates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented inventory tracking systems, optimizing stock levels and minimizing waste.
- Analyzed inventory trends to forecast demand and adjust replenishment strategies proactively.
Education
No Degree - General Studies
St. Francis Borgia Regional High School
Washington, MO05-1997
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Mechanical Knowledge
- Written/Verbal communication
- Maintenance and repairs
- Extensive organizational skills
- Inventory oversight
- File and record maintenance
- Troubleshooting and Diagnostics
Timeline
Factory Technician
Henniges Automotive
06.2018 - Current
Head Baker
Schulte's Bakery
01.2015 - 05.2018
Office Manager
Thomas Auto Care
06.1999 - 04.2015
No Degree - General Studies
St. Francis Borgia Regional High School